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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7396 reviews 69%
4 star 2235 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 446 reviews 4%
Review Us
Humberto M.
5 out of 5
8/1/2023
Edwin **** was very helpful during the service of my truck
Robert M.
3 out of 5
8/1/2023
Wanted wiper fluid topped off and was not done
Enrique L.
4 out of 5
8/1/2023
Excellent person,
Claudia Y.
1 out of 5
8/1/2023
My alarms were not programmed, they said because after market remote. I had an aftermarket remote originally and it was programmed. Not to mention that the car didn’t start unless I put the key on the actual key pocket inside the center console. They forgot to mention that and was stuck trying to figure it out for an hour at the store.
Crystal R.
4 out of 5
8/1/2023
Raceway Ford personnel and mechanics always professional, and inform you of issues with vehicle if any
Shane H.
5 out of 5
8/1/2023
Thomas and team. ????
Daniel L.
1 out of 5
8/1/2023
Everything was great, but my steering wheel was filthy and left my hands feeling gritty when I got out of the truck.
Hector L.
5 out of 5
7/30/2023
Took a long to me but the service was good.
George G.
5 out of 5
7/30/2023
Great and Satisfied and Thank you
Jose R.
5 out of 5
7/30/2023
Excellent work, thank you!
Jeff S.
2 out of 5
7/29/2023
Your pricing for service is ridiculous. $398 to change a tire press sensor? I just got all 4 done for less than that price at a local tire shop. $1300 to change a door actuator? I’m scheduled to have that done for under $800. Sorry, I’m all for people making a profit but I will not allow you to rip me off. I doubt many of your employees could afford to have their cars serviced at your dealer. That’s sad. Good Day!
Linda W.
5 out of 5
7/29/2023
You guys were a life saver and understanding and very professional
Paola L.
5 out of 5
7/29/2023
Stuart was very patient and provided prompt and precise information. He was very professional.
Faustino G.
5 out of 5
7/28/2023
Great, thank you.
Frances L.
4 out of 5
7/28/2023
Thomas is a kind, patient, and courteous customer service Representative. When I walked into the facility He greeted me with a bright friendly smile, that made me fill welcomed. He supplied all the information I needed for an oil change. When the job was finished and our transaction was complete, Thomas thanked me, and I went to my car. To my surprise the door would not unlock. It was super hot outside. Thomas did not waste time. He went above and beyond to address the issue I had. First off He immediately checked my remote. He replaced my remote battery and I was on my way. What a wonderful total experience. I thank God and thank You so much for hiring Thomas. He is an extremely outstanding customer service Representative and excellent person for the Quick Lane Brand.
Betty G.
4 out of 5
7/28/2023
I will be glad to take the survey from Ford and compliment Mike on his good work.
Tangela H.
5 out of 5
7/28/2023
I like Thomas so much.He is friendly and very professional.
Poolcorp (.
4 out of 5
7/28/2023
Definitely more put together than Frits Ford in Riverside. I will continue with raceway
Andrew B.
4 out of 5
7/28/2023
Friendly, vehicle delivered and ready on time as promised. Couldn’t ask for more.
Marvin W.
5 out of 5
7/28/2023
Always get great service at raceway ford

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