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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7396 reviews 69%
4 star 2235 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 446 reviews 4%
Review Us
Imelda P.
5 out of 5
9/14/2023
Thomas is always courteous and very helpful as well as knowledgeable.
Richard T.
4 out of 5
9/14/2023
Edwin was a pleasure to work with… He understands the customer
Wesley M.
5 out of 5
9/14/2023
Javier did an AMAZING job. He went out of his way to expedite the service because he knew it was during my lunch hour. Please give this man a raise. Will return. Thank you. Wes McDowell
Andrew L.
4 out of 5
9/14/2023
Stewart was on point and handled all my needs.
Randolph F.
5 out of 5
9/13/2023
Wonderful crew who are very personable and professional.
Barbara C.
5 out of 5
9/13/2023
Stewart was very professional and kept me informed.
Alicia G.
1 out of 5
9/13/2023
No tire rotation was done and Javier told me that it’s done.
Ruth A.
5 out of 5
9/12/2023
Javier kept me informed throughout the whole visit and is always friendly and knowledgable about any questions I have regarding my vehicle.
Kariena C.
2 out of 5
9/12/2023
When I dropped my car off I was told I can pick it up the same day by 7:30pm. I was called at 3:30 that same day and told that they read the part number wrong and they didn’t actually have my part in stock. They said they would order it and it should be here the next day. I received no updates until they just said my car was finished at 3:30 the following day. I wasn’t available to get it right at that moment so I asked what the after hours times were and never received a response. I got a personal ride to go pick it up before 7:30 and when I got there I was informed the service department closed at 5:30, no one told me this. I was very agitated because I live 30 minutes away and that’s an hour drive for nothing. Then to make things worse since it was a Friday the salesman told me I couldn’t even get my car until Monday. Again, no one informed me of this. Also again, extremely agitating because I needed my car over the weekend. I finally got my car Monday morning after what was only supposed to be an afternoon of my car being there turned into 5 days! Very agitating and the lack of communication was mind boggling.
Darin N.
4 out of 5
9/12/2023
I was satisfied with how Thomas Fraser, kept me informed on the outcome of my vehicle. And what was done to solve the problem. I wasn't expecting it back so soon. Thomas notify me when it was complete and ready for pickup. Thank you. Darin N
Frank C.
5 out of 5
9/12/2023
Thank you
James D.
5 out of 5
9/12/2023
Great service and kept me informed throughout the service
Thomas B.
4 out of 5
9/10/2023
I think that maybe it could have taken less time but I did get it done
Mary N.
5 out of 5
9/9/2023
Thanks again to Javier, and all the guys at raceway ford quick lane. Great service.
Arline C.
5 out of 5
9/9/2023
exelent service
Damien S.
5 out of 5
9/9/2023
Staff was great they helped me with my issue and got me in and out very fast. Great job guys.
Susan H.
5 out of 5
9/9/2023
As always, excellent service from all involved.
Cesar M.
5 out of 5
9/9/2023
Me dio muy buen servicio
David J.
5 out of 5
9/8/2023
All the Quick Lane staff are excellent. Mike is considerate, knowledgeable, and personable.
Kenneth P.
5 out of 5
9/8/2023
Always great service

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