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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7343 reviews 69%
4 star 2219 reviews 21%
3 star 236 reviews 2%
2 star 420 reviews 4%
1 star 442 reviews 4%
Review Us
Toby K.
2 out of 5
2/13/2026
I was disappointed with the customer service provided by the service writer. His tone and manner of speaking came across as condescending, and I felt as though I was being talked down to rather than helped. I expect to be treated with courtesy and respect. I had to call Javier at the Quick Lane to address my concerns. He had to call the service writer to explain my contract. I shouldn'thave to call another department to get help. It should be handled with the service department. It's endless to say I will not be returning to the service department again. I will only go over to the Quick Lube
Ghenghis M.
5 out of 5
2/13/2026
Kris and the team were awesome!
Yovani A.
5 out of 5
2/12/2026
Great customer service
Alfredo S.
4 out of 5
2/12/2026
Non
Colette M.
5 out of 5
2/11/2026
From my initial call with Javier. Thomas checking me in and leaving with Javier and Mike my customer service experience was exceptional. I will always recommend Quick Lane for service needs.
Andrew H.
5 out of 5
2/11/2026
Sorry to say I'll be leaving the state. Moving, I've always had honest quick service at Raceway. And that's why I was a repeat customer. Thanks for the years of service.
Elena P.
5 out of 5
2/11/2026
Javier is great! He’s very polite, informative and provides timely updates.
Karen H.
5 out of 5
2/11/2026
Great hob
Richard J.
5 out of 5
2/11/2026
Professional friendly and quick.
Kevin C.
4 out of 5
2/10/2026
Went above and beyond to find out the causes of my concerns. Very grateful for this.
Kamron W.
5 out of 5
2/10/2026
Great service
Aidan L.
5 out of 5
2/8/2026
Good job,real happy on the work. Thank you
Maurice L.
1 out of 5
2/7/2026
I took my car in for a battery replacement because it had a recall. I was given a rental car for this time. I was without my car for 3 weeks. When I got the car back, I drove it for about 40 miles. I got the car back on a Friday and the following Monday the car starting giving me problems and I believe it was something caused by the mechanics/technicians working on my car at Ford. My car was perfect. It was driving without any issues and over a weekend it started having problems. Then, I was without a car for another 2 weeks. I couldn't go to work because I had no transportation. I'm very dissatisfied with the work and money I had to pay after what I'm sure, happened at Ford. Like I said my car was driving and working perfectly until the battery was replaced by Ford mechanics/technicians. I will be completely satisfied if I get a full refund on this repair.
Rhonda S.
5 out of 5
2/6/2026
Quick service by Quick Lane.
Yvonne L.
5 out of 5
2/6/2026
Great service and excellent customer service
Robert E.
2 out of 5
2/6/2026
My truck was in raceway care for two days . They claimed the part for the truck just came in. They claimed a message was sent to inform me of the situation. No, message was ever sent.
Joshua M.
5 out of 5
2/5/2026
I will always be grateful for the care Javier and Thomas provide.
Bruce T.
4 out of 5
2/5/2026
Craig is a helpful service manager .
Ivy F.
5 out of 5
2/4/2026
Thank God!
Valerie Bryson.
2 out of 5
2/4/2026
It should not have taken 2 full weeks for my car to be repaired. The part that needed to be replaced only needed a few bolts to take it off and on. That’s ridiculous. We were only offered a loaner car 3 days before pick up but you had my car for FOURTEEN days!!! We should have been provided a loaner on Day 1. If you don’t have the staff to work on cars, you shouldn’t book appointments. If we would have known there would have been such a delay we would have gone somewhere else. We have a large family and are dependent on a large SUV to get our kids to all their activities. This significantly impacted our ability to care for our children.

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