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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7381 reviews 69%
4 star 2231 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 445 reviews 4%
Review Us
David S.
5 out of 5
7/31/2024
My experience was above and beyond excellent with Mr. McFarland he was 100% professional honest and sincere he completely took awesome Care of my vehicle and I’m very very grateful to have had the privilege To have him cross my path he is the definition of how true honest customer service should be I will always return to his location. Again just want to send a special thanks to Mike. Quick lane Ford Sycamore Canyon Rocks.
John P.
5 out of 5
7/30/2024
Excellent service Edwin is great
Elizabeth D.
5 out of 5
7/30/2024
Dawson was professional and took the time to go over the details, with my mother and I. Thank you for your time and support.
Amanda S.
2 out of 5
7/28/2024
I want to speak to a manager. I am extremely disappointed in the service that was done on my SUV for routine 75k mile service. Debris was left in my AC system and I just found my coolant levels were far below the minimum level
Oscar C.
5 out of 5
7/28/2024
.
Coleen C.
4 out of 5
7/27/2024
Knew what I needed
Edwing T.
5 out of 5
7/27/2024
Thomas was outstanding!
Leticia P.
5 out of 5
7/27/2024
Both Edwin and Stewart are great!
Lynn T.
5 out of 5
7/27/2024
Thomas is always very polite and takes the time to explain things to me. He always gives me recommendations for repairs I need now and repairs in the future. It’s so nice to know he is always there when I call for help!!
Judith C.
2 out of 5
7/27/2024
Full explanation of diagnostics was not fully discussed. Only about recommendations my car needed but was not explain what was not done for today service. I was not explained that my tires were not rotated due to lug nuts warped, when last service was done here, which means my lug nuts were stripped here at Ford quick lanes. Not very happy unfortunately.
Gina F.
4 out of 5
7/26/2024
After a little prodding, I finally was getting updated regularly. Everyone is helpful here.
Irene M.
4 out of 5
7/26/2024
Stewart was extremely professional, helpful and courteous. He answered and explained all my questions and som that I was unaware of. He even called me to bring my car back because the alarm system had never been installed. I was unaware of this but he got it corrected. I would rate Stewart service as a 10.
Jack T.
5 out of 5
7/26/2024
Thomas was courteous and took care of business efficiently. I was totally satisfied with my service experience.
Richard T.
5 out of 5
7/26/2024
Edwin was great! Kept us informed on the vehicle and we appreciate his honesty.
Ken D.
4 out of 5
7/25/2024
Thimas was excellent as always. It would be a loss to see him promoted to management and not cloned for a replacement service writer.
Paula N.
5 out of 5
7/25/2024
Thomas Fraser provides wonderful Costumer Service, and he always goes out of his way to make sure our vehicles needs are taken care of. Thank you Thomas!
David C.
5 out of 5
7/25/2024
Thomas and Javier always awesome customer service experience
Margi R.
4 out of 5
7/24/2024
Pickup and delivery back to me went smoothly. I was kept update on the process of the repairs and when the car was ready and would be delivered back to me. Really like this service.
Jose R.
5 out of 5
7/24/2024
Good people answer all my questions Thank you for your service.
Daniel P.
5 out of 5
7/24/2024
Thank you

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