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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
Anne A.
5 out of 5
12/6/2020
Explained everything very well. Thank you.
Kristi D.
5 out of 5
12/6/2020
Very thorough and great customer service.
Matthew S.
5 out of 5
12/6/2020
Always a pleasure
Jeremie A.
2 out of 5
12/5/2020
They did not clean my truck they did not fill the tires with the proper amount of air pressure the adjusted the e brake the wrong way now it dosnt hold the truck even on a slight incline the did not wipe down or sanitize the truck like i was told very unimpressed with the level of care and service provided ricky was great though good customer service skills i wish the techs had his level of customer care in mind
Melissa B.
5 out of 5
12/5/2020
Kilt was a true professional. I came in with my car for the first time since I purchased it and had concerns and needed oil change. He communicated often and clearly answered all my questions and concerns. Thank you!
Karen H.
5 out of 5
12/5/2020
Brett was very professional at his job and did everything he said he was going to do.went over everything they did to the car. Once again Brett did a great job..
Jonathan P.
5 out of 5
12/5/2020
Kily Voskuhl is a most excellent service advisor. In fact each of the service advisors at West Hills Honda are great.
Sandra O.
5 out of 5
12/5/2020
Very courteous, mostly COVID safe (could use maybe a bit more outdoor seating for waiting), prompt service and checkout
Stefan N.
2 out of 5
12/5/2020
I called beforehand to see if I could have a remote start removed from the vehicle and was assured they could handle that. I brought in my truck at the scheduled time and waited in the car as directed however no one came out to meet me for 25 minutes. After several hours of waiting in the sitting room, I got a call that the truck needed alignment work done, which I approved. I did not receive any other updates until the truck was done...6½ hours after I showed up. This service was far below my expectations this time.
Michael D.
5 out of 5
12/5/2020
Solid advice and assistance with scheduling a follow on appointment.
Patricia M.
4 out of 5
12/5/2020
Despite the tear windshield wiper found not to be in stock a 2nd time, Max went above my expectations telling me they would give me a tank of gas when next I come. He also helped me with my phone connection. He also helped me to donate to the Christmas toy drive Honda is doing for children. Max is the epitome of Honda service.
Yvonne K.
4 out of 5
12/5/2020
Thank you Kily. I am happy that my grubby car got vacuumed and cleaned up a bit. Thank you so much. I can’t do it anymore. That was very kind of you!
Thomas M.
5 out of 5
12/4/2020
Cameron was the best customer service rep I’ve had there.
William J.
4 out of 5
12/4/2020
Staff continues stellar reputation for customer service, knowledge and efficiency. Thank you.
Catherine C.
5 out of 5
12/4/2020
Everyone was very kind and helpful! And my dog, Snoopy, was loved by all! Merry Christmas!
John B.
5 out of 5
12/4/2020
Very professional and timely.
Robert O.
5 out of 5
12/4/2020
Max was very friendly and helpful. I also very much appreciated his commitment to ensuring safety protocols were being met in regards to COVID-19. Thanks!
Janet S.
4 out of 5
12/4/2020
Lily was very helpful and efficient. His explanations were concise and clear. He was never high pressure which I truly appreciated. He engendered trust and confidence. I would not hesitate to reach out to him again if there were a problem.
Amy K.
5 out of 5
12/4/2020
Awesome service!
Wendy B.
4 out of 5
12/4/2020
Maxwell working for Honda was very attentive to my Ford needs especially when they were slightly out of the ordinary needing it arctic winterized. He had a professional yet fun demeanor. I appreciate the customer service at West Hills helping find an available appointment through out there dealerships in order to meet my niece of getting my brakes looked at sooner than later

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