West Hills Honda Auto Repair Service

Just moved to Washington and first time to West Hills Honda! I own a 2008 Honda Accord that I’ve had from day 1! James did an excellent job from check in to check out! Very friendly, knowledgeable, respectful and made sure my car and I were well cared for! Thank you James. I am happy knowing I have a great service center to bring my Honda in the future.

Mr. Davis got me in and out of your shop in record time I really do appreciate it thanks Max

The problems with my car have been fixed! Thank you to Ricky,and the dedicated West Hills mechanic team who worked so hard to fix all the problems my poor little civic had! You're all amazing!! :D

I was told a hour and a half it would take. I was there from 2.30 to 5.35pm with no one telling me what’s going on. I had to inquire what was going on with the car .Other then that it was good

Service was great

Don’t bother sending survey as I will not respond.

Max is the best, thorough and very detailed oriented. Followthrough on the promises he makes is above and beyond. Keep up the great job.

I waited 25 minutes in my car before anyone acknowledged me. There was no "sorry, thanks for waiting". Otherwise, the service was fine.

Great and prompt service!

Although my service was exceptional, the factory recall was not done due to no available parts. To provide better service I recommend confirming parts availability at time of scheduling.

Max was great to work with very good at his job!!

When I scheduled the service appt I asked about having the “system update” done that I was told I needed at my last appt, in addition to the recall notice that I had received in the mail. The lady was clueless as to what I was talking about. We called the day before to hopefully talk to someone else that would know the two things we needed done and to get a time estimate. For some reason they couldn’t give that to us. Whatever. My husband went and waited. They addressed the recall in about an hour. That was fine. When he went to check out, they said the computer already showed that the “update” or whatever it was, was done per their computer system. No it wasn’t. I specifically asked about getting that done at the time of scheduling and they were clueless. Now they told us it was completed, which was wrong. Then apparently they said they don’t do that update on Monday or Saturday because they have less staff and that we should just contact them if we have any issues. We don’t even know what the thing is that needs to be done so I have no idea what issues would be. Im just annoyed that I tried to address both things in one sitting and first they didn’t know what I was talking about and then they wrongly told me it was already completed. So now I guess I just have to wait for something to go wrong before I address it? Not cool. At the very least, it’s going to be another annoying trip to the dealer and another morning wasted. This is a brand new car and we are eager to keep everything good and up to date. Our service last time was great. This time was disappointing.

Thank you for a great job!

Kily is very welcoming, accommodating, helpful and a very valuable team player for West Hills Honda. Please so what you can to keep him on the team!

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I do have a comment I received points of 376 under card SRP 236918, this is not my card. My card is 0583111140001190 which currently has 716 points. That means with the new amount of 376, I should have a total of 1092. Please see my existing card is credited properly Thank you Douglas C

Very polite, knowledgeable and competent

Things were completed on time and we were satisfied

Max Davis was great!! Took great care of my civic. Thank you so much Max!!!

Due to COVID you should stager when people arrive. Did not like having 6 people all arrive at 8:00am as an example.