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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
Kathleen M.
4 out of 5
1/20/2021
Excellent customer service. As I waited in the waiting area I observed multiple employees speaking to customers. They were kind, caring, informative and had amazing people skills. This is what we need right now- and always- great customer service. I was not disappointed. Thank you.
Kristelle V.
5 out of 5
1/20/2021
Brett did a great job in a timely manner.
Linda A.
2 out of 5
1/20/2021
What was supposed to be just an oil change turned out to cost $680.oo. I'm losing trust in Honda. Other bad experiences just make me not trust honda dealership.
Cynthia W.
1 out of 5
1/19/2021
My complaint is as follows: I needed a new key & when I walked up to the parts counter to check on the price, the gentleman quoted me $ 71.75. So I agreed to purchase the new key, but when it came time for me to pay, the bill was $263.98. I was quite surprised (so was my partner who was with me) They need to tell you ALL the cost upfront & give you the whole story not part of the story. I was happy with my service portion of the appointment.
Patricia B.
2 out of 5
1/19/2021
Took absolutely too long at nearly two hours. Other than the time, the service was good.
Gary P.
4 out of 5
1/19/2021
Thanks for the support. I hope the update fixes the issues with the multimedia system
Tara Z.
5 out of 5
1/19/2021
Max was friendly and helpful. Work was completed at the time promised.
Donna K.
5 out of 5
1/19/2021
He was simply amazing! So helpful and caring. As an older woman I appreciated that. Thank you
Sue H.
4 out of 5
1/19/2021
Rocky was great! Relaxed and no pressure- I appreciated that.
Sam L.
5 out of 5
1/19/2021
Brett did a great job keeping me informed on a very busy day
Dale K.
4 out of 5
1/17/2021
Did a great job. He looked into obtaining the info for the oil changes I had already paid for when I bought the car. I am upset because you don’t track that. I’m thinking you don’t track it on purpose and it’s up to me to use it. That’s not making me feel “special” like your advertising.
Kelly B.
5 out of 5
1/17/2021
James was very polite, welcoming, answered all my questions, and thoroughly explained everything. I appreciated having his assistance.
Johannes S.
5 out of 5
1/17/2021
Excellent service as usual!
Janna L.
5 out of 5
1/17/2021
As someone who hates going to get oil changes, I was extremely thankful for Max and his amazing customer service. I will continue to come in to West Hills for all of my vehicle needs.
Julene H.
5 out of 5
1/17/2021
Ricky was very friendly and helpful.
Emily M.
5 out of 5
1/17/2021
Super professional and efficient. One of the best car service appointments I’ve ever experienced!
Joshua M.
5 out of 5
1/17/2021
Max provided exceptional customer service. He kept me up to date on the progress throughout the day and went above and beyond to ensure my satisfaction.
Christopher T.
5 out of 5
1/17/2021
Amazing service! Beat competitor pricing and worked with us to get both of my vehicles taken care...
Lynda E.
4 out of 5
1/16/2021
I am always extremely happy with the service here. Not only are the employees friendly, easy to talk with, and efficient in their work but the maintenance crew that work on my car are quick and highly trained. Thank you
Edward B.
5 out of 5
1/16/2021
Kily provided professional service and was a pleasure to work with.

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