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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
John P.
5 out of 5
1/16/2021
Good experience. Great service
Bruce Y.
5 out of 5
1/16/2021
Richard was very courteous and professional.
Phyllis L.
5 out of 5
1/16/2021
Max was Friendly and helpful. He took care of the negotiations easily.
Rebecca B.
5 out of 5
1/16/2021
Nina did everything perfectly! She gave great vibes, and went above and beyond.
Terri M.
2 out of 5
1/16/2021
Lack of communication was very poor
Dante R.
5 out of 5
1/16/2021
Great guy, appreciated the help needed for my vehicle. Very nice and energetic attitude.
Pamela W.
5 out of 5
1/16/2021
Thank you
Wendy K.
5 out of 5
1/16/2021
All employees were attentive and informative. Appreciate and look forward to the complimentary latte on my visits.
Jeannie B.
5 out of 5
1/16/2021
I just want to express my appreciation for the way that Gennifer took such good care of me and listened to my needs and helped me to get them taken care of so easily.
Patricia S.
5 out of 5
1/16/2021
I was surprised that my free oil changes had expired..but overall, great service. Thank u
Kay V.
4 out of 5
1/16/2021
Again Ricky provided exemplary customer service over several hours to ensure the issues with my car were fixed.
Emil H.
3 out of 5
1/16/2021
Wipers were installed and worked perfectly.
James C.
2 out of 5
1/15/2021
Your choice of music in the waiting area and show room was rock. Did not appreciate your choice or loudness. Also didn’t enjoy not having a table and two chairs to sit at. Also the free coffees that I upgraded were not good. Sorry but we have been coming to west hills for many years and this was our first visit that wasn’t enjoyable.
Loyd C.
5 out of 5
1/15/2021
Kind, courteous & respectful. Helpful and efficient, answered all my questions and offered additional info/assistance...excellent customer service ????
Charles/Donna G.
4 out of 5
1/15/2021
Outstanding service despite not having an appointment. In and out in less than 90, minutes.
John S.
2 out of 5
1/15/2021
My second service was at issue on 1-13-21. No service person available to check my vehicle in for rear passenger tire replacement. Waited 20+ minutes before binging helped. Then once my service was completed I waited another 20+ minutes before I had to tell someone my vehicle is ready for me to leave. Not acceptable.
Karen B.
5 out of 5
1/15/2021
James did an outstanding job of explaining options and packages that saved money. We really appreciated his efforts.
Carl O.
5 out of 5
1/15/2021
We’ve been receiving excellent service from West Hills Honda since 1988.
Linda H.
4 out of 5
1/15/2021
Brett persevered with me toward finding the possible problem with the vehicle. He also listened to me as I provided data about my vehicle’s issue.
Donald C.
5 out of 5
1/15/2021
Thank you.

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