About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
Avery B.
2 out of 5
3/4/2021
Nina Shaw was wonderful and very helpful but I sat in my car upon arriving for 25-minutes without a single service writer acknowledging my presence. There was another service writer at her desk “doing paperwork” and no attempt was made to let me know how long I was to wait in my car. For some of the time I was the only car in the arrival line. I was then told my transmission fluid change needed an additional $260 “purge” to get cleaned, which I declined since this equaled the cost of two more complete transmission fluid changes. I’ve spent tens of thousands of dollars with service and new vehicles at the Honda/ Toyota dealership complex since 2008 and this was my most unpleasant experience.
Michael L.
5 out of 5
3/4/2021
Brett did a great job as always.
Fabio D.
1 out of 5
3/4/2021
It took over two hours for an oil change that is rediculous. You obviously over schedule I took my pilot In last month for an oil change and I got it back with an oil leak all over my garage. You forgot to clean the over flow and I had to bring it back and waste another hour while you fixed it.
Leandro C.
5 out of 5
3/4/2021
Outstanding service Richard is very professional and really knowledgeable answering and helping customer
Merry K.
4 out of 5
3/4/2021
Nina is fantastic. I will ask for her next time I make an appointment. Meanwhile, please bring back washing customers’ cars while being serviced. I would come in more often if you handwashed my van!
Fred H.
5 out of 5
3/4/2021
Gennifer was wonderful to work with.
Josephine D.
5 out of 5
3/4/2021
Gennifer was very nice and informative
Mike S.
5 out of 5
3/3/2021
Rocky was awesome
Robert M.
5 out of 5
3/3/2021
She was a joy to work with and very knowledgeable.
Karin H.
3 out of 5
3/3/2021
I was happy with how things went on my visit, but I am hopeful that the repair worked....it will be a while until I feel as though this is the fix. I will be happy with Honda again if I get reimbursed for the expenses I have already acquired since purchase to attempt to fix the problem.
Edward T.
1 out of 5
3/3/2021
I requested a fix to the rattle in the front passenger suspension, I was changed $811 to replace bushings only to have the rattle continue and the second diagnosis saying the it would cost an additional $505 to fix the rattle. The first diagnosis should have identified the second problem and fixed at the same time
Shawn P.
4 out of 5
3/3/2021
Thank you for your expeditious, quality service, to replace a mirror motor component, including the unplanned installation of the mirror covers. I appreciate your consideration and support to keep my Honda tip-top. Thank you to you and your team. Today’s service has restored my faith in West Hills Honda and I look forward to my next service by your team. Cheers!
Kathryn J.
3 out of 5
3/3/2021
Just waiting for the call that says your nitrogen equipment is fixed & we can have the tires filled with that. Thanks!
Carolyn B.
4 out of 5
3/3/2021
Thanks for everything and especially for putting my puzzle piece of a key fob back together. Everything was clearly explained and I my options presented in a manner that was very respectful and I felt no pressure to purchase services.
Patricia R.
5 out of 5
3/3/2021
Always a positive experience!
Raine T.
5 out of 5
3/3/2021
I had great and well take cared of. Richard is the best among the rest. I’ll defiantly give him 10-10. So far I’m happy with the service he provided me. Thanks!
Dennis C.
5 out of 5
3/3/2021
Great service rep
Jonathan P.
5 out of 5
3/3/2021
Thank you very much !
Traci C.
5 out of 5
3/3/2021
Me attendant was very kind and courtious. Time frame was great.
Justin Z.
5 out of 5
3/3/2021
Mr Richard Pasatiempo was very understanding and helped me out with everything that I needed! Thank you for all that y’all do! I appreciate it

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.