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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
Laura H.
1 out of 5
4/16/2021
Everything was great with my representative, he was very helpful in going everything with me. I understand that you don’t do the car wash coupons, but I just wish you’d wash the vehicles that you service as there was dirty footprints in it and they weren’t mine. Or at least clean up after yourselves to how you found it. There was broken pieces of plastic left in the back seat.
Jerald M.
3 out of 5
4/16/2021
Ok. The one thing I was disappointed in was that our vehicle turned 3 in February. I think I still had some credit on our maintenance plan and didn’t know about it disappearing until yesterday.
Helena R.
5 out of 5
4/16/2021
Awesome customer service as usual.
Jonathan P.
4 out of 5
4/16/2021
Kily is the best.
Jose R.
5 out of 5
4/16/2021
Very communicative and helpful
Jackie K.
5 out of 5
4/16/2021
Kily was fabulous. Friendly and knowledgeable. He was very thorough and explained everything well. I left a happy customer.
Lois H.
5 out of 5
4/15/2021
Nina was so friendly and helpful. Always appreciate her. The oil change was done very quickly.
John T.
2 out of 5
4/15/2021
When 10 minutes turn into 2 hrs, more training is needed in the service department.
Shirley T.
4 out of 5
4/15/2021
My car was ready even earlier than Brett estimated. Nice to have my car vacuumed too.
Lynn W.
2 out of 5
4/15/2021
Nina was fantastic in listening to my concerns that you take show ups over scheduled service customers. My belief is that if you have an appointment, you should take priority over last minute customers. Cars are checked in and stored in the back until they are worked on. I heard an employee tell a lady that sometimes there are walk ins and emergencies are given priority. You are not a healthcare facility. You need to handle it like a hair salon handles walk ins. There is NO reason a scheduled oil change should take 2 hours (I was told that it would be NO MORE than 1 1/2 hours. Nina was very concerned and said she’d pass it on. Please evaluate your practices and get more staff if necessary or. Maybe have 2 lines or put the non scheduled cars in the back over the scheduled.
James P.
5 out of 5
4/15/2021
Friendly, excellent service department!
Sharon H.
1 out of 5
4/15/2021
I realize you are busy, but 3.5 hours for an oil change and buying and installing 2 tires seems excessive. And Max never cane t I tell me any of this, I had ti track somebody down to finally get my car back. Next time I will book an early morning appointment and drop the car off.
John C.
3 out of 5
4/15/2021
An oil change should not take 2 hours!
Leon S.
5 out of 5
4/15/2021
Everything was fine
Tiffany B.
5 out of 5
4/15/2021
Fantastic customer service and keeping me updated on the progress of the repair. I’m 100% happy! Thank you!
Gordon Y.
2 out of 5
4/15/2021
No need to follow up...I just wasn’t used to having to wait because everyone was so busy...good service otherwise! Thanks.
Chizuko F.
5 out of 5
4/15/2021
Nina was great. She seemed very busy, but she was calm and polite. Great job. One comment I would like to make. People sit in the car for very long time to be checked in. It seems only 1-2 people working with customer.
Ashton Blake.
5 out of 5
4/14/2021
Max you're a swell guy thanks for helping me
Aaron H.
4 out of 5
4/14/2021
Thank you to everyone who helped make my experience so nice! Max, Brett, Nina, and Shanda all did an excellent job making sure we were taken care of, even when things got a little weird with our TPMS issue. I was very nervous, and Max made sure we were taken care of immediately. He was easy to reach and found our perfect fit for our perfect budget in no time flat. Really a pro there.
Judi H.
5 out of 5
4/14/2021
Everyone was not just professional and courteous, but they were kind. Not enough of that in todays world!

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