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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Darcy P.
5 out of 5
9/5/2019
You should give Christopher a raise or a bonus for his hard work.
Toby E.
5 out of 5
9/5/2019
Available early; fast, courteous, kept me up to date. Great service
Rachel F.
5 out of 5
9/1/2019
We love Kia!!!
Laurie C.
1 out of 5
8/31/2019
Completely satisfied with my service representative Chris. Not satisfied that a problem experienced by us several times (which was not repeatable) which clearly required a motor to fix the irregular, but dangerous mirror adjustment, was not replaced.
Kelly S.
5 out of 5
8/31/2019
Christian was very helpful, kept me informed of my vehicle status, great customer service, personable.
Taylor A.
4 out of 5
8/30/2019
Richard was wonderful, helpful and made our experience super easy. Eveyone at west hills is helpful and tries to make my life eaiser (mom of 3 young kids) when I’m there!!
Amber K.
3 out of 5
8/30/2019
Richard provides me with as much customer service that he could, he handled this situation better than most might have. I respect his patience in our communications, as I can be demanding when I feel that I am being taken advantage of. If I were asked to rate my experience with Richard, on a scale of 1-10 with 10 being absolutely excellent, I would rate Richard a 10.
William C.
5 out of 5
8/30/2019
Very impressed with Chris. He was very professional, friendly and informative.
Dawn B.
4 out of 5
8/30/2019
Very personable. Liked getting the text updates. Explained and showed me how the new remote start worked even though he was clearly busy.
Steven S.
5 out of 5
8/29/2019
Chris did a great job.
Robert W.
5 out of 5
8/29/2019
Richard was incredibly friendly and professional every time I walked in, and remembers me by face in person, and by name over the phone. This made me feel like I, and my car, were both important and valued.
Janet T.
5 out of 5
8/29/2019
Richard always takes very good care of me when my Kia Soul is being serviced. He keeps me updated on the progress. I enjoy coming to West Hills Kia!
Cindy T.
4 out of 5
8/28/2019
Chris took the time to patiently listen to me during a phone conversation and when I brought my vehicle in, fully explained a needed repair - it was greatly appreciated. I’ve been very happy with the Service Department including Service Manager Matt Wright who was willing to take a drive with me to understand the issue I’ve been having. The service team including technician Wayne have been working diligently to resolve my repair and I’m very grateful for that! Keep up the great work!!!
Tessa L.
5 out of 5
8/28/2019
Wonderful service. Mosman is professional and wonderful
Frances C.
5 out of 5
8/27/2019
Christopher Mossman was professional, efficient and personable thru every phase of the service appointment.
Marie C.
4 out of 5
8/27/2019
I have had only the best experience when ever i cme in. ????
Douglas L.
5 out of 5
8/25/2019
Always a great experience
Barbara T.
5 out of 5
8/25/2019
Matt always takes good care of our car and does it with the utmost courtesy toward us.
Kerry B.
4 out of 5
8/25/2019
Matt is always amazing. Great customer service and reportare. Friendly and kind as well as considerate and informative when discussing the maintenance or vehicle concerns.
Mark T.
5 out of 5
8/25/2019
Great customer service experience today! Thanks Richard and WHK!!

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