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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Robert P.
5 out of 5
6/9/2021
Richard's attention to detail is always appreciated.
Desiree .
4 out of 5
5/16/2021
Thank you Truc for getting my vehicle done early and for always being professional and friendly!
Alan B.
4 out of 5
5/15/2021
Still waiting for status update
Joshua R.
4 out of 5
5/15/2021
Lori was super- communicative and flexed with extra things I added when showing up!
Robin B.
2 out of 5
5/15/2021
Told me about recall appointment that needed to be done but didn’t help me schedule the service.
Wanda L.
4 out of 5
5/15/2021
She was a very good representative, and very nice to customers. Thank you
Roberto G.
4 out of 5
5/15/2021
Mr. Richard Palmer is a good provider when it comes to superior customer service. I highly recommend Richard Palmer in providing these to every individual customers from West Hills Kia. I have witnessed this whenever I have my visits and appointments. Very courteous and listens to your needs or any questions. No stress and no pressure that's what the West Hills Kia, Bremerton, WA. staffs and employees are. Just genuine customer service.
Marchelle W.
4 out of 5
5/15/2021
Truc was wonderful as always! And the service team got my cars oil change done very quickly.
Kelly S.
5 out of 5
5/14/2021
Always great service
Trisha M.
4 out of 5
5/14/2021
My appointment went quickly. Even fixed the recall item. Thanks.
Paul K.
2 out of 5
5/14/2021
The lack of communication about my service and the needs of my vehicle were not explained very well to my wife. My wife was there with our new born for close to 2 hrs without any updates on time and how long it will take. There was multiple miscommunications and more wife was upset at the service today.
Rose F.
4 out of 5
5/13/2021
I loved working with Lori. She was very upbeat and answered all my questions. She had to deliver some bad news about the cost and she layer it out clearly. Hoping to get the pictures of the problem that was fixed soon. Thank you.
William H.
2 out of 5
5/13/2021
Issue caused by today’s service is not resolved, waiting on return call from service manager after follow-up with KIA. 1) navigation system is not updating clock by area time zone after new battery install. 2) UVO website & mobile app are not updating with services records as completed by the dealer; hasn’t updated since the 74k service.
Teresa C.
2 out of 5
5/13/2021
ALEX did a great job, my only complaint would be the confusion from prior Scheduler about leaving my car for an entire day and needing a rental car, then come back next day to pick up my car - just to assess what repairs were needed for a cracked rear view mirror. I was glad that I could wait for part to be ordered, and not have to rent a car and come back Thurs. Very Confusing. But Alex was very helpful. Thanks, Teresa
Annette F.
4 out of 5
5/13/2021
Lori was courteous and friendly.
Tom P.
2 out of 5
5/12/2021
I sent an e-mail to Ken Hynek expressing my opinion on the experience. Contact him for that info
Robert O.
4 out of 5
5/12/2021
Richard was able to schedule and complete our service as we requested. We have worked with Richard for seven years and his customer service is the main reason we are pleased with West Hills Kia.
David W.
5 out of 5
5/12/2021
Thanks for the good service.
Jason G.
5 out of 5
5/12/2021
Excellent friendly service, well delivered!
Douglass F.
4 out of 5
5/12/2021
The Kia team is great!

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