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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
James V.
4 out of 5
5/11/2021
Everything was handled with efficiency and accuracy. I was treated like family and everything was explained to me in detail. All of my questions were answers promptly.
Jordan T.
4 out of 5
5/10/2021
4 days in and there is another issue. Otherwise everything is great.
Richard G.
4 out of 5
5/9/2021
Everything went well and quicker than expected.
Alec K.
5 out of 5
5/9/2021
Great customer service.
Amber S.
5 out of 5
5/9/2021
Very friendly!
Samantha A.
2 out of 5
5/9/2021
Car sat out front for 45min and had to go up to the clerk to get my check out slip and keys to leave. The clerk had completely forgot about me.
Brandy L.
4 out of 5
5/8/2021
Very professional good humor made me feel welcomed thank you
Maria I.
2 out of 5
5/8/2021
Happy with the lady that the desk i believe her name was Lori, not happy with service discount being for afternoon appointments only, I spent almost 650 and at least I should have been notified when making appointment that afternoons had discount
James C.
4 out of 5
5/7/2021
Good communications,fast service
Richard S.
4 out of 5
5/7/2021
Truck is really good!!
Cynthea P.
2 out of 5
5/7/2021
After more than a month with repeat safety issue (airbag) rendering car unusable and three trips with assistance of second person to drop/pickup at dealer located opposite end of the county I am just preparing to pick up vehicle (hopefully fixed this time) for the third time. Labor charge was waived this final time but the costs of car rental for aonth, the extra trips in time and gas, and favors for rides across the county made this repair experience inconvenient, costly and frustrating. However, 5 stars for customer service from both service advisors I worked with.
Janine D.
4 out of 5
5/7/2021
I must admit I was quite worried about my visit to your dealership after the neglect to my car in the year of COVID but Alex put me right at ease and surprised me with the speed it all took place
Rebecca B.
4 out of 5
5/6/2021
Arranged needed transportation, found and fixed problem, done on time
Hans F.
2 out of 5
5/6/2021
All of the people were terrific, but there was some problem with the computer system that really slowed down the checkout process.
Douglass F.
4 out of 5
5/6/2021
Lori was great, but the place my car went to get the windshield replaced was not, my hud is not the same as it was, it is now distorted some and a slight double image, unless I raise my head to my roof or set the height of the hud all the way up bit then it is too high, and the mirrior was loose, I tightned it myself, but I was able to get two turns on the screw, it was very loose. Nothing bad about the Kia crew, you guys are great.
Elizabeth B.
2 out of 5
5/6/2021
We asked that the seat adjustment handle be reinstalled on the drivers seat and it wasn't done. We found it in the cup holder.
Rolando E.
4 out of 5
5/4/2021
Good service and I’m satisfied
Wallace M.
5 out of 5
5/4/2021
Quick, courteous service.
Marvin N.
4 out of 5
5/4/2021
We appreciate the level of service received and plan to keep having our Sorento serviced at Westhills Kia.
Robert N.
5 out of 5
5/3/2021
Alex was great, very helpful and knowledgeable! Bob Novak

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