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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Jessie A.
5 out of 5
3/19/2021
Excellent staff and service.
Lena M.
5 out of 5
3/19/2021
Always great service. Richard is awesome I Have a great mechanic in wayne. Mark in parts is also great. They are all kind to me. Everyone is nice.
Michael T.
5 out of 5
3/18/2021
I appreciated the great service, and the car was ready before the estimated time which was a nice bonus.
Tessa G.
5 out of 5
3/18/2021
He kept me up to date and made sure to tell me what was going on
Rachel G.
5 out of 5
3/17/2021
Wonderful, timely service, fabulous sitting area, amenities, and team members. I always have a good experience at West Hills Kia. Thank you.
Larry S.
5 out of 5
3/16/2021
Thank you
Delores F.
5 out of 5
3/16/2021
Friendly staff, fast service
Paul R.
4 out of 5
3/16/2021
Makes me feel I can trust a dealership service center. Always happy to have Richard as my service advisor. Cant say the same about one of the other service advisor.
Eric S.
4 out of 5
3/16/2021
????
Desiree .
5 out of 5
3/15/2021
Truc was friendly and knowledgeable as usual!
Napoleon C.
1 out of 5
3/14/2021
Your appointment making service made us an appointment and the dealership service department was unable to fix anything. We came in for two issues. Please reschedule me when you have the parts necessary to fix my car
Nichola R.
3 out of 5
3/14/2021
All is well. She addressed my concern about not being aware of the length of the service appt. I had my dog with me, so was surprised that the appt would take over 2 hours. It was done 1.5 hours.
Joannah H.
5 out of 5
3/14/2021
Very fast and friendly.
Violet N.
5 out of 5
3/13/2021
Thank you
Mia A.
5 out of 5
3/13/2021
Richard talked to me and not at me. Very friendly and respectful.
Roberta S.
1 out of 5
3/13/2021
Apparently my overheating problem is intermittent. Shame it could not be found. Now I can’t trust car. For an old lady that’s a BIG annoyance.
Marilyn K.
4 out of 5
3/12/2021
I was the only woman in the waiting area and this is my only complaint. Several men were often using the Unisex bthrm. About every 5-10 minutes during my 1.5+ hour wait. I could not avoid observing this busy activity going on directly in fron of where I was sitting. Eventually I really had to go but became too uncomfortable to use it because of the overly busy activity of only men coming & going into the bathroom. How could I be assured of the cleanliness of all these men? While waiting an employee sanitized the wait-area surfaces. No one entered to sanitize the "unisex" bthrm. Not even one female employee entered that bthrm. I had a long drive home wishing you had separate bthrms for Men & Women in your public waiting area. Think about it from a womans perspective. ???? We have to sit. ???? ... btw ... Chris was a very polite nice young man. He even set my cell phone to answer hands free in my Kia Soul.
Janet N.
5 out of 5
3/12/2021
Always an excellent experience at West Hills. I cannot imagine going anywhere else for all my vehicle needs. Love you guys!
Sandy L.
5 out of 5
3/12/2021
First time visit and you guys were terrific. Thanks!
Carole O.
5 out of 5
3/12/2021
As always, kia has excellent service and richard is so helpful. Thank you.

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