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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Chris S.
4 out of 5
3/25/2021
Very easy to schedule an appointment for the next day. In and out in an hour.
Rodolfo M.
5 out of 5
3/25/2021
The excellent, on time service is what I come to expect from West Hills Kia!
Patricia W.
5 out of 5
3/25/2021
Friendly, professional and customer service oriented
Josephine K.
5 out of 5
3/24/2021
It would be nice if the car was vacuumed after service was completed
Stefanie V.
5 out of 5
3/24/2021
Great thank you
Erica N.
4 out of 5
3/24/2021
Very surprised our vehicle was finished a day early! Always happy with Kia :-)
Daniel H.
5 out of 5
3/23/2021
Richard took care of all the issues with our Sportage. When we picked it up, he accompanied us to the vehicle and looked over everything to make sure we were satisfied.
Edward L.
5 out of 5
3/23/2021
As always Richard did a wonderful job. I even got to my car earlier than my scheduled appointment. The team there at West Hills Kia is amazing. Thank you for everything.
Dawn L.
1 out of 5
3/22/2021
I was quoted 54.95 on the phone. I was told it would be 69.9?? something when I arrived. He told me he applied a ten dollar coupon when I paid. I was charged $80. This $25 more then I was told on the phone and $10 more then I was told when I arrived. And what about about the $10 coupon? It appears it was added not subtracted. When I ask how much it will cost, I want to kniw exactly how much. I can't bring my car back because I cannot trust Kia to be honest with me as I was also mislead when I bought the car
Richard F.
5 out of 5
3/21/2021
Great service rep! Thank you
Bill T.
5 out of 5
3/20/2021
Always professional and only the work necessary is done. Ms. Nguyen is always so nice and makes I have everything I need.
Mollie M.
5 out of 5
3/20/2021
Competent &friendly
Vernon T.
5 out of 5
3/20/2021
Richard is fantastic @ his job!
Jack C.
5 out of 5
3/20/2021
Thanks to Richards great customer service.
Christopher C.
1 out of 5
3/20/2021
I wasn't completely satisfied but I really understand the situation with the website thing going down. But I think the communication could have been a little better.
Anthony K.
3 out of 5
3/20/2021
The cashiers’ credit machine should accept credit as debit. When I cashed out I was unable to use my credit.
Anna F.
5 out of 5
3/20/2021
Very satisfied.
Nancy H.
5 out of 5
3/19/2021
Richard was veruneinigtem and efficient with good follow through on details
Kamala H.
5 out of 5
3/19/2021
Good job and very fast. Love my car
John M.
5 out of 5
3/19/2021
Outstanding professionalism. Very efficient

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