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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Tonya F.
5 out of 5
11/28/2019
Thank you, Richard Palmer was wonderful and I'm very greatful
Rita A.
5 out of 5
11/27/2019
Lovely girl very helpful she did a great job
York B.
5 out of 5
11/27/2019
Richard always deliver an awesome experience!
James B.
4 out of 5
11/27/2019
Thanks Richard!
Camden P.
5 out of 5
11/27/2019
Give her a raise
Emmitt B.
4 out of 5
11/27/2019
He ordered the part and fixed it in record time. Very nice to work with.
Cherre Y.
5 out of 5
11/27/2019
The gentlemen was very nice atmosphere was comfortable and clean and the service was done in a timely manner.
Sandra W.
5 out of 5
11/27/2019
Truc is great and does a great job. I really enjoy doing business with your entire group. Everyone is wonderful. Thank you.
Jane F.
5 out of 5
11/26/2019
Good communication, great follow up and kept us informed through the job
Caren C.
4 out of 5
11/26/2019
It was a fluke thing you had a appt avail . And it was able to go right in as my engine light was on and my car was running terrible . Everyone was really helpful , and I’m glad it’s fixed for now as it’s our only car . I sure hope Kia gets the code !
Eugene E.
2 out of 5
11/26/2019
First off it was a good thing for you all at KIA that you dealt with my wife and not me. The service department was very neglectful on communicating what was going on with her car with my wife. They had her car for 2 weeks and did not keep her informed on what was happening or what it would cost to fix the car. She had to call them and most of the time they couldn't tell her anything. During all that time she had a rental car. When they finally got everything figured out and her car ready she was told KIA would take care of the car rental. She only had to cover the insurance she took out on the rental. Which was great but as it turned out the car rental was incorporated into the final bill which means my wife paid for the rental herself since it was added to her bill. So your service department needs a lesson on follow through and communication 101. VERY DISAPPOINTED Eugene E
John M.
4 out of 5
11/24/2019
Efficient and professionial
Sarah D.
1 out of 5
11/24/2019
I was told by O’ Reilly’s, who ran a test on my car that I needed a Solinoid (sp?).
Dionne N.
5 out of 5
11/24/2019
She was EXTREMELY patient with me while we tried to figure out my extended warranty. She was very professional and kind. A pleasure to work with.
Danny B.
5 out of 5
11/24/2019
Very professional and helpful. It’s was a pleasure being there.
Linda W.
5 out of 5
11/24/2019
Very friendly and welcoming staff .
Lois H.
5 out of 5
11/23/2019
You have an incredible crew everybody just does a great job wanting to wish you all a very happy Thanksgiving and a Merry merry Christmas
Timothy M.
5 out of 5
11/23/2019
Richard is very attentive and strives to meet customer satisfaction.
Gary D.
5 out of 5
11/23/2019
Very good service and very courteous people
Hilma M.
5 out of 5
11/23/2019
He was awesome

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