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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Janet B.
5 out of 5
1/23/2020
Your entire team ROCKS! Thank you for making car maintenance such a pleasant experience! Janet
Kathy B.
1 out of 5
1/22/2020
Problem not solved. Will be bringing car back in. Will call today.
Merlaine C.
5 out of 5
1/22/2020
I really appreciate Truc's sincerity in assisting me to get my car fixed. She was knowledgeable, courteous, and down to earth. Thank you
Jessie H.
4 out of 5
1/22/2020
Chris is always pleasant and informative with what's going on with my vehicle. As a female, I trust him not to try to rip me off when it comes to the service needed for my vehicle.
Jennifer D.
5 out of 5
1/22/2020
I very much appreciate the great service
Marcell S.
5 out of 5
1/18/2020
He was extremely professional, listened to our needs and ensured all of our questions were answered
Joshua Y.
4 out of 5
1/18/2020
As always he’s very friendly. I wasn’t happy about having to find my own ride home. My daughter meets the new state requirements to not have a booster but no one believed me. Nor did they offer to measure to find out. Other than that, service was great as usual.
Rebecca D.
5 out of 5
1/18/2020
Thank you for the great and speedy service.
Alisha M.
5 out of 5
1/17/2020
Thanks yall!!!
Thomas H.
5 out of 5
1/17/2020
Fast quality service and we were kept informed!
Traci J.
4 out of 5
1/17/2020
The communication was great as before and I received my car with the issue fixed. Thanks
Jenny S.
4 out of 5
1/17/2020
I loved the experience that I had! Thanks Kia!
Michel B.
5 out of 5
1/16/2020
I was shown every hospitality by the staff and appreciated their attention to detail and the lengths they went to for my satisfaction. I sincerely appreciate the service and while I hope I won't need any major repairs for awhile, I'll be back. Thank you very much for the priceless peace of mind. You guys do fantastic work. Michele Baccaro
Robert M.
5 out of 5
1/16/2020
Quick and easy
Dale B.
5 out of 5
1/15/2020
You guys are like family. Always friendly and helpful. Thank you for your help with my Kia Soul everyone, you have an awesome team.
Kyle Z.
4 out of 5
1/15/2020
Today I had the 30,000 mile service performed on my 2016 Kia Forte Koup. I was very happy with the service I received, but I’d most like to mention how the service department went above and beyond when it came time to checkout and pay. I was informed by the service department advisor that my form of payment method wasn’t working. After several minutes on the phone to my bank regarding why my payment method wouldn’t work I determined I needed to go to my local bank branch to resolve the issue. Luckily the West Hills Kia service department was kind enough to provide me a ride to my local bank branch so I could resolve the situation and provided me a ride back to the dealership and I was finally able to make my payment. Thanks to West Hills Kia for providing a great customer service experience at all levels including Sevice Advisor, shuttle service, and professionalism. Sincerely, Kyle Z
Billie Jean.
5 out of 5
1/15/2020
Richard is THE BEST! Always great service. Efficient. And honest! Thanks Richard! Love the stash !!!
Darren B.
2 out of 5
1/15/2020
2 hours for a oil change
Justin R.
4 out of 5
1/14/2020
Fast service. Very satisfied. Please remove the plastic and paper mat if you are going to walk usbto our car. Thanks. And very happy with the Kia warranty. Thanks for honoring the warranty!
Gina G.
5 out of 5
1/14/2020
Very professional and worked quickly

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