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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Pearl F.
5 out of 5
3/9/2020
Good job
Laura L.
4 out of 5
3/8/2020
Excellent service as always. I enjoy taking my Soul in for service and Eric checks the boxes prior to my appt, let's me know how long it will be and does a great job going over what was done, explains everything I need to know. Just excellent service, he is awesome! Like the latte while I waiting too. Service was fast and I was walked to my car when I left. They really treat you like you a part of the team! Thank you!
Jennifer P.
1 out of 5
3/8/2020
Eric sucked. Came in to get all bulbs in front clip replaces had many other things done but that's why we came in. He called said he change the bulbs but only one.so my wife called him and said can you please check the other side because it was going out..he said he would picked car up next day light was still dim on the side we called him about now I haft to rent a rent a car again leave the car again he calls me later that day said it wasn't the bulbs it was hole light assembly said 1400 more on top the 1500 I have spent came next day with one headlight working good took it to another shop thay put in bulb works perfect. Never even thought about paying for 35 dollar rental that he cost me along with the 400 I had to pay the other shop..a money could of done a better job
Jennifer P.
1 out of 5
3/8/2020
Eric sucked. Came in to get all bulbs in front clip replaces had many other things done but that's why we came in. He called said he change the bulbs but only one.so my wife called him and said can you please check the other side because it was going out..he said he would picked car up next day light was still dim on the side we called him about now I haft to rent a rent a car again leave the car again he calls me later that day said it wasn't the bulbs it was hole light assembly said 1400 more on top the 1500 I have spent came next day with one headlight working good took it to another shop thay put in bulb works perfect. Never even thought about paying for 35 dollar rental that he cost me along with the 400 I had to pay the other shop..a money could of done a better job
Brian S.
2 out of 5
3/7/2020
Eric comes across as a used car salesman. Slimy and cheap
Kirk N.
5 out of 5
3/7/2020
He provided good service.
Anna W.
5 out of 5
3/7/2020
Great work thanks!
Michael W.
4 out of 5
3/7/2020
Great service and better customer service. I'm a big fan.
Roger M.
2 out of 5
3/7/2020
It took almost 2 hours longer than the estimate
Christy J.
2 out of 5
3/6/2020
I had my car in thier 3 times know and it still not running right , it’s been causing me stress with work and not beable to make it , I may lose my job over this experience
Amber L.
5 out of 5
3/6/2020
Everyone was amazing! I showed up early because I had to go to work and Eric got my car in early. Eric is awesome!
Patricia T.
5 out of 5
3/6/2020
Thanks Payton! Great asset to you me team!!
Ashley D.
5 out of 5
3/6/2020
Richard was great! It was my first service with Kia, and he made it super easy! Very speedy and efficient, and he even walked me out to my car and opened my door for me! Top notch service in my book, thank you!
Leona F.
4 out of 5
3/5/2020
Richard Palmer has always been a great asset to your team. He makes sure I am happy with everything, I can count on Richard to help me keep my car in top performance. I work in retail so it is nice to work with someone who cares.
Nancy H.
1 out of 5
3/5/2020
Took three hours to fix a flat on our Kia. When we left, the hood was left unlatched, and we had to stop on the highway because the hood was flapping. Why was the hood opened to fix a flat tire?
Ali D.
5 out of 5
3/5/2020
Richard is the best along with team at kia
Rodolfo M.
5 out of 5
3/5/2020
Great service from start to finish!!
Gerald W.
4 out of 5
3/4/2020
Richard welcomed us at Kia West Hills as soon as we walked in, which was unexpected and wonderful. I was a bit late for my appointment, which he immediately brushed off saying "we all have "those" days"! We started our appointment and he had my car in the service bay within 5 minutes. How extraordinary to feel completely "cared for" at an auto dealership, but that's what we felt! Thanks Richard! Mary J Mishaud-Whitehead Owner, 2017 Kia Sportage SX Turbo
Amee G.
5 out of 5
3/4/2020
Erik provided excellent and through customer service. He exceeded our expectations
Victoria L.
5 out of 5
3/4/2020
she was very helpful and because of her i would like to come back again to work with her

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