Eric explained everything to me, and what was a priority, which I really appreciated!!
Richard is extremely professional. He kept me informed of the status of the work on my car when a part had to be shipped overnight.
This young lady was very professional and helpful. I asked her about the optional carbon flush, and she explained it very well. You have a gem in this person. Great customer service!!
Richard did a great job. He is very customer oriented friendly. He is a valuable asset to your company!
Richard is always amazing when I come to Kia make sure the work that needs to be done gets done and gets me out in a timely manner as possible. I work in retail and can appreciate good customer service and I always get that with Richard.
Richard is always kind and professional!
Great job! Communicate well
Richard has no peer I would hire him and I’ve hired a lot of women and men in my career. If I was managing the service experience I’d give women and men on your service team more latitude to meet customer needs, like back them up with cold or hot drinks.... not only bottled water and previously a coffee prepared in the shop but a cold can of soda of their choice ( you give it away during sales events)
or strike up a partnership with a BREMERTON espresso vendor and have them bring up a food truck to offer coffees with a free or $-off coupon... I spent over $200 on service today people,”:.:.: there’s got to be enough margin in that to offer me more than a Hazlewood water bottle... check the news, people are becoming more aware of the plastic in the ocean that’s almost right at your doorstep ... want to do something for me as your customer ? Show me that you heard me... this response is a free gift to you at HAG, don’t waste it
great service. great people!
Chris was great as per usual! Thank you for everything!
Absolutely incredibly friendly staff and despite a bit of a busy schedule, they still made time for my vehicle and had it done pretty quick.
Richard Palmer Goes out of his way to make sure your car is taken care of. Thank you Richard for Great Service again on my KIA.
It was my first time at West Hills Kia. Ibreally enjoyed the service I recieved. Eric was there when I pulled in to drop my vehicle off and asked what was going on with my Kia. Very professional and kept me updated with work being done. Thank you for my experience
Well I did have to wait much longer than expected for parts. When I came to get the car Chris was not there so I dealt with another lady who was nice however she had to call her manager and ask about the financing options that Chris offered me. We found an option that worked for me. I quickly glanced at the paperwor and signed the recept but I didn't get a copy of the inspection. I realized this after I left. I do remember when I glanced at the paperwork the inspection sheet was blank. I expected a full inspection. Now I'm unsure if there is anything else needed to be done. I plan on calling tomorrow or Friday to see if I can get a copy of the inspection if it was even preformed. Due to the long wait for my part I was given a rental vehicle at no charge to take a trip I had already planned and made reservations. I think communication should have been better. When I found out the part was not here yet was when I initially called. I understand things happen but first I was told the part would be coming from LA on Wednesday and should be in my car and ready on Tuesday. I call Tuesday to find out it didn't get shipped. Chris said it should be there on Friday. I told him I have a trip planned on Sunday so it needs to be ready. So I call Friday to find out that the part is in Texas. Chris tells me the shipper told him **** happens. I work in customer service and if my **** told me that I certainly wouldn't go tell my customer that especially when they are spending close to $2,000 in repairs. Its unprofessional and unexceptable. This is my first experience taking my car here. I'm not sure if I will be back or not.
I brought my Sorrento in for an oil change and left the Kia Service with new brakes and tires. Thank you.
Chris explained what he needed to do to get my car working and completed the job in a timely fashion. I felt like I may have not been the most trusting person and asked a lot of questions. He did a good job!
Christopher made me feel welcomed and didn’t belittle me when I had a question I didn’t know the answer to. He was definitely my favorite person to go to at West Hills Kia!
Our service experience with West Hills Kia is exemplary due to Richard Palmer.
It was done earlier than expected and for the amount expected
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