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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Debra K.
5 out of 5
8/6/2020
Excellent service. Very happy with Kia and its employees.
Vicki A.
5 out of 5
8/6/2020
Always very pleased with your service! Thank you!
Janet E.
5 out of 5
8/6/2020
Always friendly and helpful staff
Deanna W.
5 out of 5
8/6/2020
Chris was super nice as usual. He was very attentive and professional. A job well done. I like doing business here because of folks like him. Plus I loved getting a free beverage!
Marie C.
5 out of 5
8/6/2020
Awesome and professional experience great job.
James T.
2 out of 5
8/6/2020
When you pay over $80 for an oil change is it asking too much to at least clean the windshield ? Seems like the service provided goes down regularly while the price charged goes up . Disappointing !!
Lisa F.
5 out of 5
8/6/2020
All service for my Kia has been done at this service center. Mr. Palmer always ensures my questions are answered and is always courteous and professional. He is an asset to your organization.
Stacey S.
4 out of 5
8/6/2020
Richard is awesome!
Ali D.
5 out of 5
8/5/2020
Richard is the best. But he also has a good supporting team.
Dieter R.
4 out of 5
8/5/2020
I was very satisfied with the help & concern of Truc Nguyen, during service of my Kia Van. I normally have my van serviced at the West Hills Kia dealership. A job well done & on time. Thanks D. Rickwall
Marjorie S.
5 out of 5
8/5/2020
Chris is amazing as always
Linda P.
5 out of 5
8/5/2020
They were very prompt and took care of the customer and got me out of there quickly
Larry S.
5 out of 5
8/4/2020
As always your staff is awesome. Wish I could get a car wash though
Linda T.
5 out of 5
8/4/2020
thank you for your help it was very kind
Deogracias N.
5 out of 5
8/4/2020
Satisfied, with the job well done.
Jennifer G.
2 out of 5
8/2/2020
If my name on all paperwork is “Jennifer”, if I sign my name as “Jennifer”, if I am your client and paying for services (albeit pre-paid maintenance)...why do you feel it’s appropriate to call me “Jenn”? Have I ever interacted or suggested a friendship? No, I’ve been polite and made pleasant small talk. But never anything that would suggest a friendship. That will almost always ruin any “totally satisfied” rank. The way to fix is not to contact me with more patronizing small talk, but instead to seek corporate guidance and learn how to properly interact with customers.
Myrtle H.
4 out of 5
8/1/2020
My car was ready earlier then expected and that made me very happy
Stephanie C.
5 out of 5
8/1/2020
Eric was great thank you
Shane B.
4 out of 5
8/1/2020
Truc is hot. Give her a raise
Dennis H.
5 out of 5
8/1/2020
Chris was very professional in his handling my concerns. He has always been on top of things

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