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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Kevan S.
2 out of 5
8/15/2020
Eric was great. He had the unfortunate job of breaking bad news to me that my vehicle would be out for more than a day. He was quick to get me in line for a rental, didn’t need the rental after all since the vehicle came back from same day shortly thereafter nearly fixed all the way. Eric held up what he promised and delivered a good final product
Mary D.
5 out of 5
8/15/2020
Pleased with everything.
Susan R.
5 out of 5
8/15/2020
Chris is always awesome. He made sure the final details were complete before releasing my car!
Dawn G.
4 out of 5
8/14/2020
I came in without an appt my vehicle had a flat tire she helped me ASAP, I will continue to bring my vehicles for service because of her.Please hit more people like her
Andrew D.
4 out of 5
8/14/2020
I had a problem with when I got my new tires with my wheel balance and Richard went above and beyond helping me out! Great customer service, great attitude, and completely helpful!
David W.
5 out of 5
8/13/2020
She was very helpful. And since and nice
Claud C.
5 out of 5
8/13/2020
It was a long wait but he kept me informed and stayed on top of it. Thank you very much Eric.
Eric T.
5 out of 5
8/13/2020
Truc is the best. So upbeat and determined to help.
Blake E.
5 out of 5
8/13/2020
Truc is the best and super trustworthy
William .
5 out of 5
8/13/2020
Thank you the service and timely manner in which the vehicle was serviced was most satisfactory.
Tammy A.
2 out of 5
8/12/2020
Please do not call. Service was fine, but I was told an hour and a half for an oil change and tire rotation. My car did not move until an hour and 25 minutes. This was still better than the 2 week wait at the Toyota dealer. I have pre paid service or I would not use Heartland at all for service. 2 week wait for an oil change (not requesting weekend appt) is unacceptable. No blame lies in the service staff or scheduler, management needs to hire more help. Again, no call please.
Linda S.
4 out of 5
8/12/2020
Thanks to Eric for keeps me informed on a day when service Dept was swamped!
Melissa W.
4 out of 5
8/12/2020
Erick went above and beyond!!!
Hayward S.
5 out of 5
8/12/2020
An outstanding job as always; Richard is the best!!!
Cindy T.
5 out of 5
8/12/2020
Truc was great to work with, very thorough and knowledgeable, and she provided excellent customer service throughout! Give that girl a raise!!
Ronnie S.
4 out of 5
8/12/2020
Been a customer for 5 years and never have had a negative experience. Have and will continue to recommend west hills Kia!
Dolores Y.
5 out of 5
8/12/2020
Very friendly and professional. You got a keeper there.
Gene D.
5 out of 5
8/12/2020
Everyone one was so nice like always and beryhelpful
Jan R.
5 out of 5
8/11/2020
Staff was friendly and professional. There was some confusion as to my appointment date. I came in three days earlier than what was on record. Despite the confusion service on my car was handled promptly and with courteousness. My experience was positive with no complaints.
Chelsea H.
5 out of 5
8/11/2020
Everything was great!

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