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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Edward H.
5 out of 5
8/21/2020
Great service every time I bring my car in for service, great people, looking forward to my fifth lease in May.
Alexander L.
5 out of 5
8/21/2020
As always , very helpful !
James P.
5 out of 5
8/21/2020
Thank you Truc!
Lawrence E.
4 out of 5
8/20/2020
We made an appointment and we were delayed 30 minutes past our time for completion, I think that the the services were overbooked. Our representative Eric was not responsible for the delay and did everything to hurry along the work. I f you are requiering apps. please keep to the appointments log.
Amber L.
5 out of 5
8/20/2020
Thank you for working with me and getting my car done so fast!
Chad T.
5 out of 5
8/20/2020
Glad we brought the Palisade to you folks for service.
Stanley S.
5 out of 5
8/20/2020
Good and perfesional
John M.
4 out of 5
8/19/2020
Above and beyond. Aiways West Hills KIA standards.
Richard P.
2 out of 5
8/19/2020
Friendly, efficient staff. Impressed that all wore masks and everything was cleaned etc However, my first ever appointment was stated to be about 2 hours and turned out to be 4 hours. Whoever assessed the time should have done so by first evaluating... seeing car or when known it was longer... advising me. I could and would have left car for the day.
Dawn G.
1 out of 5
8/19/2020
Already spoke to to him he stated nothing can be done
Donna C.
5 out of 5
8/19/2020
We are always glad to work with Chris!
Denise C.
5 out of 5
8/19/2020
Truc was professional and efficient
Martin R.
5 out of 5
8/19/2020
Great first impression. Richard was very professional and helped address all of my vehicle service concerns. Thank you!
Charles C.
3 out of 5
8/19/2020
Visited before apt and told everything should be fine until apt. Then at apt told I should have brought it in sooner.... Less likely to return.
Rita A.
5 out of 5
8/18/2020
Great customer service Chris was great
Matthew F.
5 out of 5
8/18/2020
Chris is amazing! 5 stars! There was a pretty serious smudge on my Soul and he got it buffed out within the time it took me to get a part ordered in service. Amazing!
Christy M.
5 out of 5
8/18/2020
Very kind. He did a great job of explaining everything and keeping me informed.
Jeffrey P.
5 out of 5
8/16/2020
Truc was as always helpful and professional. Entire team was outstanding including delivery of my car
Thomas K.
5 out of 5
8/16/2020
He did.a great job and as usual the customer service employee's make us feel at home, thank you.
Angelica .
5 out of 5
8/15/2020
Richard was great! He answered all my questions. I am definitely going back for other services.

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