West Hills Kia Auto Repair Service Center

Excellent task thank you

Chris Mossman is awesome.

Richard goes out of his way to help you. When you talk to him about your problem he listenes and understands how to solve your delema.

Service seemed a bit slow

Richard is always willing to help us when we need something explained to us or trusting him to explain things to mom who has problems with English. Always thankful to know his willing to help .

Richard is great at his job, kept me updated and made me feel at ease!

He handle my car very well. Very prompt with my concerns and handled,very swift and professionally. I recommend take your car to this gentleman he gets it done. Thank you for a job well done!!!!

Christopher was wonderful. Immediately came out to my car. Went over everything thoroughly. And then gave me a water and walked me back out to my car when it was finished. Doing the survey

We trust you with our lives, trusting you with our car. Thank you for your wonderful service department.

Service was well provided. Ready to be on our way with vehicle's assurance of maintenance that our family's trip will be safe and secure. Thank you!! AJC

Richard Palmer is always very corteous, attends to our questions, answers are provided. He checks with us once in a while and gives us update when service is in progress, almost done, or when it is finished. I highly recommend Richard Palmer in providing an excellent customer service.

absolutely awful.

Upon arrival, I told Chris in addition to having the oil changed n my 2010 Soul, the windshield washers front an rear were not working and to see what the problem was. Latrt, I was told the car was ready. Chris gave me tje total cost which wss for yhe oil change, no other charges or estimate pother than for tites. I asked about the washer issue and was told yhe technician said all was ok, but he, Chris, would check to make sure. He immediately went out to the car and drove around back, I assume back to the service bay. 15 minutes or so later, he returned. I was told all fuses were OK and the washer pump motor was ok. Further diagnosis would be necessary, more time and money. I was a bit upset and do not believe the technician was originally informed of the issue. I was a bit upset and asked to talk to the service manager. He looked at the service ticket and said from what was originally written, the technician would not have been aware of the washer issue and likely would not have even looked at it. Sounds to me as if Cjris only talked to the technician AFTER i was told tje car was ready and no real diagnosis was done. Neddless to say, not really happy with the way my request was handled today and I am still without working windshield washer. As I was leaving, Chris seemed Very disinterested in the whole situation, other than charging more for what he forgot to tell the technician to check.

Chris Mossman is great at his job. I highly recommend him for any future positions within Kia dealership.

Eric was professional on time and kept me informed. Outstanding service

Richard took me in on a walk in, in destress and anxious. He was very professional in explaining everything, taking care of a stressed out momma and the whole experience was just completely wonderful. The experience is amazing every time but Richard is a perfect example of extraordinary customer service and making you feel heard and cared about.

Very nice and customer oriented. Pleased with his knowledge and my needs for service. Thank you Eric for your help.

Eric was kind, professional and the service was timely!

Will do

Great quick service got me in early and finished early