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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Donna L.
4 out of 5
9/23/2020
From my purchase 2 1/2 years ago to the present I have been very pleased. Most of all I love my KIA!!!! I feel totally confident that Chris Mossman has my back.
Donna J.
5 out of 5
9/23/2020
Great service. Thank you.
Jane K.
5 out of 5
9/23/2020
Always professional and curious
Megan G.
2 out of 5
9/23/2020
Absolute worst service ever. First, our vehicle was evidently forgotten about, so instead of dropping off the car on Friday and picking it up Saturday, we were left without a vehicle and without any communication until Monday. When we called to inquire about the car on Saturday, we found that all of the service team had gone home. Finally, we heard from someone Monday, who said they’d dropped the ball and forgotten about our car. Second, the service itself was insufficient. We asked for the tires to be rotated and they weren’t. We asked them to find and fix a leak in our tire, they didn’t. After calling multiple times, they didn’t even offer any discount, compensation or apology. I have NEVER experienced such disrespectful, unsatisfactory customer service. I was seriously considering buying the dummies guide to customer service, but that felt like too much work considering that I now have to take my car to another location to have the issues fixed. WORST SERVICE EVER, and I would never recommend anyone here.
Kristine F.
5 out of 5
9/23/2020
Great work!
Laura B.
2 out of 5
9/23/2020
Richard is great. I truly enjoy working with him. Unfortunately, I must return my vehicle for another service on the repairs that I just dropped a $1000 bucks on. Honestly, I am disappointed and must take time off from work to get these repairs corrected. Not cool.
Neil L.
5 out of 5
9/22/2020
Truc was an excellent CSR. Made the whole process enjoyable.
Al C.
5 out of 5
9/20/2020
Oh Richard Palmer as usual does a super job highly recommended.
Seth K.
5 out of 5
9/19/2020
Great customer service like always!
Mary T.
5 out of 5
9/19/2020
Always gives fantastic customer service
Dan K.
4 out of 5
9/19/2020
Richard took AWESOME care of us. I always enjoy seeing him and appreciate how well he takes care of our vehicle. Because of his dedication, we keep coming back. We have signed up for another service package. Thank you Richard. Keep up the great work you do. We will keep coming back. P.S. y’all still owe me a car wash! ????
Jesse T.
1 out of 5
9/18/2020
I’m not satisfied with my answer I got the other day. Apparently the guy test driving can’t hear the sound that is obviously there. I feel like Kia has always taken care of us, but not now. I need a second opinion. The same guy test drove my car both times and did not take it past the dealership. The noise is not normal and id like a manager to take a look.
Jill S.
5 out of 5
9/18/2020
Always good people, good work. Always very satisfied
Michelle C.
4 out of 5
9/18/2020
Service specialist was great and very professional
Margaret .
4 out of 5
9/18/2020
I just feel at home when I walk into my Kia dealership. The people are friendly and considerate, and I enjoy visiting there.
Kenneth A.
5 out of 5
9/18/2020
Awesom service and quick assessment of what I needed.
Pamela M.
4 out of 5
9/18/2020
West hills kia And eric was excellent in every way!!!! I just wish the free car wash option was re-installed!!!
John H.
5 out of 5
9/17/2020
Pleasant experience.
Jonathan A.
5 out of 5
9/17/2020
He did a great job communicating, making us feel welcome and well taken care of and that our business matters to West hills Kia.
Lloyd A.
2 out of 5
9/17/2020
Oh, Richard, our service guy was perfect

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