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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Susan A.
4 out of 5
12/16/2020
Provided clear explanation of work done. Work completed in less than estimated time.
John P.
2 out of 5
12/16/2020
When I bought my car from you a few years ago I purchased 10 oil changes for it at the same time. Yesterday I went to get my scheduled appointment and was informed (for the first time...) that even though I still had more oil changes paid for,the "offer" had expired in October. That was when my 3 years was up. When I asked the woman who informed me of where it says that, she said its somewhere but she didn't know exactly where and said she could look it up when she was done helping some other customers. I asked her if I was going to be refunded the balance for the dis-honored oil changes I had paid for and she said no. My wife was with me when I bought the car and regular "servicing" and there was no mention of an expiration date. I went through all the paperwork I had from purchasing the car and there was nothing there about it. So, is it really worth it to your business to scam people out of hundreds of dollars when your lack of foresight is going to cost you thousands down the road in repeat business? I know dealing with your business yesterday sure left a bad taste in my mouth. But it will be the last time.
Jeffrey P.
4 out of 5
12/13/2020
Always very happy working with Truc
Patricia M.
4 out of 5
12/13/2020
Everyone with whom I interacted were respectful and open. Three omissions that are not meant to include the people working in the Kia or Ford areas as follows. (1) It was not adequately explained to me why this Ford automobile was being serviced at the Kia sector. Fortunately the people at Ford were quite pleasant and helpful, but if I had received a reminder call, all of us could have avoided needless aggravation. (2) I am very disappointed that the individuals who sold me the automobile did not indicate to me that the brakes were at a three indicator. While I was apprised that Washington law permits cars with a number 3 brake status to be sold, if the sales staff had indicated that the brakes were a 3, I would have asked that such status be rectified before I bought the car. I bought the car in Bremerton specifically to support local employment and pay local taxes. I very easily could have found a reliable automobile elsewhere. (3) Communications between Ford and Kia can be cumbersome. Call centers can frequently slow down and confuse communications. Thank you.
Becky S.
4 out of 5
12/13/2020
Always nice to go to KIA & Richard Palmer is the Best Service Guy!
Gordon Y.
5 out of 5
12/12/2020
Good as always!
Tony S.
5 out of 5
12/12/2020
Service was completed ahead of the quoted time. Check in technician (Truc Nguyen) was quick and courteous. Thank you
William B.
5 out of 5
12/12/2020
Good job, thx
Derek E.
4 out of 5
12/12/2020
Richard is a real pro
Michael H.
4 out of 5
12/12/2020
Truc gave me the 5 ? treatment. Outstanding customer services from her and a mechanic named Derek that came out to look at a problem I had with my Telluride.
Anthony K.
5 out of 5
12/12/2020
The service crew did an amazing job. The work was done quickly and was much appreciated!
Kara S.
4 out of 5
12/12/2020
Richard always takes care of me when I come in and I can count on him to be honest and expedient. I wouldn’t go anywhere else.
John M.
5 out of 5
12/11/2020
Professional, efficient, A great troubleshooter
Debra P.
5 out of 5
12/11/2020
Donald was friendly, efficient, and courteous
Dave T.
5 out of 5
12/11/2020
The entire staff that we interacted with were very professional and friendly. Thanks. Merry Christmas.
Leslie S.
4 out of 5
12/11/2020
Truc is great and her co worker I believe his name is Rick make me feel part of the family.
Desiree M.
4 out of 5
12/11/2020
Truc was amazing, she got us in at 3:30, took great care of us, and checked up on us while we waited our car. She did wonderful one of the best experiences I've had at Kia.
Robert D.
5 out of 5
12/11/2020
Friendly
Joshua Y.
5 out of 5
12/11/2020
He was fast. Kind. And friendly. Thank you!
Jeffrey P.
5 out of 5
12/11/2020
all great once again

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