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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Liane B.
5 out of 5
1/24/2018
Everyone is always so kind and professional. It's actually a pleasure to come get my car serviced!
Larry W.
5 out of 5
1/24/2018
Dropped off early. Done early. Got coffee and car wash. Always treated with respect!
Steve A.
4 out of 5
1/24/2018
Everything went great regarding my car today
Janet T.
5 out of 5
1/24/2018
Richard always goes above and beyond to ensure my service experience is a great one!
Dawne K.
4 out of 5
1/23/2018
Greeted promptly, nice appearance, seems knowledgeable of recall, walked me to my at after service, called me by name, offered coffee coupon and car wash coupon.
Brian H.
4 out of 5
1/23/2018
Shane is the man!
Ronald L.
5 out of 5
1/20/2018
Thank you
Gerald G.
5 out of 5
1/19/2018
Richard was very kind and helpful.
Jacquelyn A.
1 out of 5
1/19/2018
Quit sending me emails.
Nathan T.
5 out of 5
1/18/2018
My wife had a tire puncture and your service department got her in and on the road in no time and without an appointment, I am very happy with your customer service and Jeffery treated us like family thank you very much.
Christine A.
5 out of 5
1/18/2018
Always a pleasant experience at your dealership
Janet B.
5 out of 5
1/17/2018
It was great working with Shane. He kept us well informed.
Julie H.
5 out of 5
1/17/2018
I am always pleased to complete your surveys because they are always satisfactory. Many thanks, Julie
Michelle H.
5 out of 5
1/15/2018
Jeff is and always very helpful and straight forward in letting uggs know what is necessary to have fixed. Always smiling at customers and greeting everyone warmly. Thanks Jeff.
Kelli P.
2 out of 5
1/15/2018
Already have spent 4 and a half hours in your shop and another appointment to go and I have only owned the car one month. Not happy first trip was a waste of time and this time when I show up for my two hour appointment that turned into over there I was treated like an idiot because I'm a women. Loved my service over the years with west hills Honda but the only positive experience I have had with KIA is my sales person. Eveyone else has left me wishing I would have went to bay Ford in port orchard and got the same car in the color I wanted with 20,000 less miles and $2,000 cheaper. I chose west hill at a higher price and a color I don't want from past experience with Honda but like I said Kia has not even been close to the same experience.
Edward B.
5 out of 5
1/15/2018
Did a clean job, thank you.
Jill S.
5 out of 5
1/14/2018
Very pleasant with my service
Raeshelle D.
2 out of 5
1/14/2018
I asked my service writer twice if they had changed the reminder in the car. I left and after my first stop got back in the car and the service reminder dinged. I called back and had to leave a message for Cameron but never received a call back. I had to call the dealer in Bakersfield CA to find out how to change the reminder.
David C.
5 out of 5
1/13/2018
Excellent
Doyle M.
5 out of 5
1/13/2018
Great service by Richard . He is very professional and wants to help his customers . Thanks Richard glad you work there !

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