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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Michael D.
5 out of 5
1/28/2018
Fast and friendly service. I give every staff member an A+
Carla W.
5 out of 5
1/28/2018
Great service and very happy with all your services
Phyllis H.
5 out of 5
1/28/2018
Very professional. Car was done ahead of schedule
Brian H.
5 out of 5
1/27/2018
Shane totally took care me, he should be commended for his great service!
Sandra C.
4 out of 5
1/27/2018
I am always pleased after leaving West Hills Kia! Richard Palmer was very helpful, personable and made me feel I am a valued customer. Hat's off to all of you at Kia...I love my car and the service you provide!
Linda S.
5 out of 5
1/27/2018
I was greeted quickly very personable young man got the service done quickly and was satisfied
Bonnie L.
4 out of 5
1/27/2018
They were very busy and it took longer than originally expected, but the workers kept me informed. They also forgot to put a new sticker on the windshield that will tell me when the next oil change should be. They are going to mail me one.
Kristy R.
5 out of 5
1/26/2018
Jeffrey Stanford has amazing customer service and delivery satisfaction skills that are above 5 stars!
Lee K.
5 out of 5
1/26/2018
Thanks
Traci J.
5 out of 5
1/26/2018
I'm always impressed with West Hills, but today went especially well. Mr. Stanford was professional yet friendly. And I made it to work on time.
Arkkiah W.
5 out of 5
1/26/2018
Great Service!
Theresa S.
5 out of 5
1/26/2018
I always have an exceptional customer service experience with Kia‘s service department.
Shannon L.
5 out of 5
1/26/2018
What an amazing service you provide. Made it very easy. Shane was attentive and an assets to your team. Thank you Kia. This is why I have brought my family to you when they were in the market for a new car.
Thomas P.
4 out of 5
1/26/2018
They forgot to put a sticker in the windshield after oil service and forgot to give us a receipt as well but they are mailing them to us so it was handled quickly and correctly. We are satisfied with our experience.
Janet B.
3 out of 5
1/25/2018
Friendliest staff ever! Went back yesterday to pick up our plates, which a very friendly service man installed, also the rubber mats and cargo net we had purchased but weren't able to get when we bought the car. And, Colton, one of the salesmen we had met when Joshua sold us the car, answered all my phone/radio synch-up questions. Great experience. Janet B
Eleanor D.
4 out of 5
1/25/2018
Never met Shane Cameron took in my car and another delivered it. Everyone is friendly helpful and listen and check all my concerns No matter how trivial. I'm VERY impressed with the service dept
Lyndee W.
4 out of 5
1/25/2018
Just took too long but Cameron was great
Janice E.
5 out of 5
1/25/2018
Nice young man. Pleasant and helpful. Does a great job of explaining the service performed.
Paul M.
1 out of 5
1/25/2018
First off, we scheduled our appointment weeks ago for last Saturday. The only day that was available for either myself or my wife. Due to a problem with your system we had to reschedule that appointment, although we had a confirmation email. While my wife and son brought it in for service, they also had to pack up half his school supplies since he is home schooled and do the whole home school thing in your waiting area. She said that the service person was great, but there was a female employee there that accused my son of trying to start the cars in the lobby and addressed this to my wife extremely rudely. The service person later saps that this same woman was suppose to talk to my wife about something car related, but this conversation never happened. Funny that you sent this feedback form, because my wife was going to contact your company to express her anger about her visit anyways.
Roberta C.
5 out of 5
1/25/2018
The men that work here are the best. It is a joy to hear them enjoying each other and are so friendly to the people waiting.

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