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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Doug B.
5 out of 5
1/13/2018
As always, Cameron and the other Kia staff was professional and pleasant. I was surprised when one of the service staff opened the door for me as I approached the door to the service department. I thought "What a first class business!" We are grateful that we could use a Kia coupon to help with our budget. We also appreciate the shuttle ride so that we could take care of other things while the car was in for service. Jerry's conversation on the drive was uplifting. Thank you, Douglas ****
Sean E.
5 out of 5
1/13/2018
Richard is awesome. Point blank
Katherine F.
5 out of 5
1/12/2018
Great service! Shane was wonderful to work with. Polite and professional.
John P.
5 out of 5
1/12/2018
The entire staff working and helping us went above and beyond our expectations ,they are truly world class employees who deserve an award for excellence and a raise if it is possible , they have earned repeat customers between my wife and I. Thanks again everyone.
David M.
5 out of 5
1/12/2018
Good job
Elizabeth K.
5 out of 5
1/12/2018
Excellent service as always!
Joellen W.
3 out of 5
1/12/2018
He is a great representative of your dealership
Kari B.
5 out of 5
1/12/2018
Cameron treated me well and I was pleased with the service
Lito B.
5 out of 5
1/12/2018
Anthony was very polite, and served me well in a professional Manor.
Dana R.
4 out of 5
1/12/2018
Richard was very friendly and helpful, dealing with a change in maintenance policy and explaining it very comprehensively for me maintaining professionalism throughout, even with a crashing computer system. He was very communicative in the 3.5 hour span of time that it took for the two recall issues, and 15,000 mile maintenance.
Maryann L.
3 out of 5
1/11/2018
The only challenge I experienced was in making the appointment. I had to call several times.
Robert O.
5 out of 5
1/11/2018
Richard has been our service advisor for three years. We are very confident in his expertise and his professionalism. He is the best service advisor we have ever worked with. The Cadenza is our second Kia from West Hills. The staff of this dealership are a pleasure to work with. Good reliable service is as important as the right vehicle.
Bonnie F.
5 out of 5
1/11/2018
I always love getting my Kia serviced at the West Hills Kia dealership. All the service people are just wonderful! Everyone is extremely personable and very courteous. They always take great care of my Kia and me!
Jaime L.
5 out of 5
1/11/2018
Very accommodating. Communication Was clear and I knew what to expect.
Laura B.
5 out of 5
1/11/2018
I appreciate the effort to keep me informed about my car and to provide a safe vehicle.
Paula C.
5 out of 5
1/11/2018
I came in for a recall on my Kia Soul and Shane got me in and out before my actual appt time. He was very friendly and and explained everything that went on with my vehicle. Customer service was great with him. A+++
Jacqueline M.
3 out of 5
1/11/2018
I will be looking for the survey. THANK you again! Jacqueline ****
Michael G.
5 out of 5
1/11/2018
Fast and reliable service. Great customer service

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