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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Celeste D.
2 out of 5
5/17/2018
I have usually has a great experience with Kia. Today was a bit frustrating as I felt it took exceptionally long to get checked in and to sign my paperwork. I think I say waiting for about 20 minutes before I signed something. My previous experience were quick and efficient but not this time around
Marvin F.
3 out of 5
5/17/2018
**** Palmer was great; friendly, informative and accommodating. Customer service pick-up, not so much. Late for pick-up with no communication. Car was not vacuumed on pick-up because there was no lot attendant.
Mike W.
5 out of 5
5/16/2018
Excellent job
Dolores S.
5 out of 5
5/15/2018
NONE
Ismael B.
3 out of 5
5/15/2018
Another great guy to work in the car maintenance see ice dept
Jen T.
4 out of 5
5/15/2018
I thank Matthew for being so courteous and for getting my car serviced in half of the time I expected. He also helped me with a shuttle service so that I could spend my wait walking on a nearby wooded trail to a pretty waterfall! The shuttle dropped me off and picked me up with no worries! A perfect day, thanks Matthew!
Mary M.
5 out of 5
5/13/2018
Great help. Time it took, spot on.
Greg K.
5 out of 5
5/13/2018
Everyone I met was very nice and professional. Thank You for your excellent customer service.
Robert S.
5 out of 5
5/13/2018
Thank you for taking care of our problem quickly the car looks great
Robert C.
2 out of 5
5/11/2018
Sorry for the late response but everything was great but the inside of my car was not vacuumed .
Merideth M.
5 out of 5
5/11/2018
I am ALWAYS treated with courtesyn respect and professional dignity by the entire service team at WestHills KIA. The service is prompt, reliable, and reasonably priced. Richard, Matt & Gary former an All Star team this time!
Carole O.
5 out of 5
5/11/2018
Richard is always very helpful. He is an excellent employee
Kenneth S.
5 out of 5
5/11/2018
Camaron did a great job in keeping me informed about the repair needed on my 2012 Sorento. He was very organized and courtious to me. Overall, my experience was Excellent!! Thank you, Ken Severud
Patricia W.
4 out of 5
5/10/2018
My first time for service at this dealership. Very positive experience
Linda A.
4 out of 5
5/10/2018
I love you guys. I love my car. I look forward to each one of my oil changes. Thank you for being so easy to work with, and for taking such good care of me and my fabulous little green hamster.
Desirae I.
5 out of 5
5/10/2018
Quick and easy to work with!
Shawn W.
1 out of 5
5/10/2018
There are greasy footprints and handprints in my car! I assumed that as a matter of policy your mechanics would put a liner down to prevent this type of incident. I was seriously more shocked than angry. See you soon.
Vicenta C.
5 out of 5
5/10/2018
Thank u your service is highly appreciated..
Karin B.
5 out of 5
5/10/2018
West Hills Kia always does a great job! I love that place and the employees!
Brittany R.
5 out of 5
5/9/2018
Love Matt he is always on top of it and provides the best customer service!

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