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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Teresa M.
5 out of 5
1/21/2021
Great customer service
Alta H.
5 out of 5
1/21/2021
Thank you
Colin H.
5 out of 5
1/21/2021
Richard was very professional, transparent, and communicated well.
Dixi D.
4 out of 5
1/21/2021
I think Richard is a wonderful addition to your team. He is so wonderful to work with. I have worked with him before, (I was emotionally overwhelmed, and started crying, and he handled everything to the best or ever better than he could have) He is always wonderful with my Daughter. And as most parents, if you're good with their kids, you're great. I enjoy working with Richard.
Leona F.
5 out of 5
1/20/2021
As always Richard is friendly and makes sure to inform you of all the needs of the vehicle
Thomas W.
5 out of 5
1/20/2021
Truc worked very hard. really took good care of us and answered my several questions. We were in good hands. Tom and Leslie Watkins
Elizabeth B.
4 out of 5
1/20/2021
Richard answered all my questions, especially those beyond the scope of the work I was in for. He was patient and kind, he is why I keep coming back to West Hills Kia for service.
Rodney R.
5 out of 5
1/20/2021
Awesome job!!
Juanito O.
5 out of 5
1/20/2021
Everything went very well
Peter M.
4 out of 5
1/20/2021
End-to-End Professional !
Elizabeth K.
5 out of 5
1/19/2021
My experience with Richard is always great! He always remembers me, even when it’s been a couple of months.
Mark T.
4 out of 5
1/17/2021
Truc did great. She was prompt, greeted me warmly, explained the service requirements and options, and quoted a reasonable expectation for timing. Service was completed earlier than anticipated, and I was pleased to hear about additional service opportunities. Well done.
Melia O.
4 out of 5
1/17/2021
Larisa is a pleasure to work with. She has a natural ability to connect with customers and ensures that customers are provided quality service. She's my VIP POC.
Shanna C.
3 out of 5
1/17/2021
She was nice. I'm a little pissed about the expiration date of the package. I don't recall that.
Dean B.
2 out of 5
1/17/2021
The service that I received was good. The coffee coupons that were handed out as a courtesy coffee shops were closed even at other dealerships like Honda across the street and I really dislike that you guys took away the car washing with part of the service that used to be there as far as the help that I received today for what you guys did do it was great
Donald I.
2 out of 5
1/17/2021
Felt like I wasted 2 hours of my time to have warranty item denied. Didn’t appreciate comment that “I couldn’t prove I didn’t damage it, so not covered “.
Michael B.
1 out of 5
1/16/2021
When you quote a price for service you should include all known fees, i.e. Oil disposal fee. I was surprised the final bill was $10 more than quoted. Since I am no longer getting free oil changes I will most likely take my business elsewhere.
Christine P.
5 out of 5
1/16/2021
I love that kid, he’s super professional and courteous.
Michelle F.
5 out of 5
1/16/2021
Always great service!
Hazel A.
5 out of 5
1/15/2021
Great, thank you!

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