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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
William D.
5 out of 5
7/31/2018
Always great service and friendly folks at the counters.
Jerry H.
4 out of 5
7/31/2018
I bought a 2012 Kia Sorento on 7-28-18, drove it home and it ran fine. When I started it on 7-19-18, the check engine light came on. I drove it straight back to Kia and ask them to check it out. Since it was Sunday their service department was closed. They told me to leave it overnight and they would get to it the next morning. They gave my wife and Me a ride back home. They called me Monday afternoon and told me they had fixed the problem, it was a bad gas cap. They said I could come pick it up anytime before 8 pm. So after I got home at 5 pm I had to drive all the way back to Bremerton to get my car. So although I was not very happy about having to go all the way back to Bremerton for the third time in three days, to get a car I had just bought, I was happy they were able to fix the problem so quickly. If they had delivered the car to my house in Port Orchard I would have been a lot happier.
Mardell R.
5 out of 5
7/30/2018
Mathew did a good job keeping me informed by phone and texting. Thank you
John H.
5 out of 5
7/29/2018
Great service we arrived early and Richard got us in. Thank you
Patricia H.
5 out of 5
7/29/2018
Friendly, informative. Answered all of my questions.
Thomas W.
5 out of 5
7/29/2018
Service is always excellent.
Bridget D.
5 out of 5
7/28/2018
Cameron was great. He explained everything I needed done and the cost.
Barbara F.
5 out of 5
7/28/2018
Richard was so available for my questions & letting me know the status of my car. I have confidence in the KIA team that helps me & servic s my car. Thank you , Lynn Fuller
Scott W.
5 out of 5
7/28/2018
Chris is very nice. Thanks
Terri H.
5 out of 5
7/28/2018
The service department staff is always courteous and helpful!
Larry C.
4 out of 5
7/28/2018
Richard was professional and polite. He was well versed on the maintenance required for my car. Based upon his help, I will return for future car maintenance. Kind Regards, Larry C
Jami L.
5 out of 5
7/27/2018
Matt is such a phenomenal customer service representative he did such a good job with my car and keeping you informed to keeping me updated and I just can't tell you how grateful I am to you Matt and very hot very happy with the service I got thank you to the mechanics who took so much time to fix my car and thank God it was under warranty yay
Harvey R.
5 out of 5
7/27/2018
good experience
Rose C.
4 out of 5
7/27/2018
Job well done in a timely manner for a great price! Only one place to take my Kia and that is West Hills Kia
Janet B.
4 out of 5
7/27/2018
Work was completed sooner than expected.
Shannon H.
5 out of 5
7/27/2018
Always treated with respect.
Mary H.
4 out of 5
7/26/2018
have never been dissatisfied with any services or person I'v worked with. enjoy each experience.
Robert O.
5 out of 5
7/26/2018
Richard is a pleasure to work with. He is customer oriented and knowledgeable. My wife and I have had 4 years of excellent service from the staff at West Hills Kia.
Dianna E.
5 out of 5
7/26/2018
Thank you!!
Dale L.
5 out of 5
7/26/2018
Professional, knowledgable, and an all around nice guy. Makes going to the car doctor a pleasant experience.

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