West Hills Kia Auto Repair Service Center

Service was great as usual !!! Had to replace the battery, which was quite expensive!!!!!!!!!!! All in all, no bad comment-----

Kenneth was very helpful and friendly, kept us informed during the process. I would purchase another vehicle from him when I need one.

As always excellent service from everyone involved

Top notch as always, it was nice to see my favorite service guy Matt move up to service manager. My wife and I only bring our vehicles to you, we even bought a van last night with Conner.

I were advised that there was a recall when i made the appt a couple of weeks ago. After arriving i was told you did not have the part(s) needed to do the recall. We live in Sequim Washington so it's not just down the street to get there. This is also the second time we had made an appointment for a recall and the parts were not there.

Oh yes the service was fantastic as usual thank you so much

Well done!So friendly and courteous

The oil change and tire check was fine. He was very personable. Thank you. Lee Elvert

it would have been special if they could have determined the cause of battery shut down thet tried but I now have to wait til it shuts down again to bring it into KIA for dead battery diagnosis and that could cause a real incovenience for me, but our service rep said he could help with a possible loaner. thank you for Richard at Westhill Kia.

Chris was the most helpful during this very stressful time. He keep me up dated thru the hole process. I will tell everyone to buy a Kia and go see Chris for services. Thank you very much. Melody C

CM was very polite and professional. There was no check in wait time. I was met in the carport area. All my questions about future service were answered.

Ken did a great job!

The wait time was just longer than anticipated. I understand everything that they check but it still took 1.5 hr for an oil change and a system check.

Friendly and accommodating.

Christopher kept me informed about the progress on my car. Thank you, Christopher

I was misinformed at the time of booking the appointment, on how long the application of the products would take. I was informed at drop off how long it would actually take- which was longer than anticipated. This was an inconvenience to me because I had to find a vehicle to use for a day longer than originally planned. I was happy to see that the valve stem caps were replaced, thank you. However, I was under the assumption the car would get cleaned inside and out, per proir conversation with Jeff Weiss because of dissatisfaction with cleanliness of car at purchase. During pick up today after products were applied and the car cleaned, I was still dissatisfied with the cleanliness of the car. He is still working with me to resolve this problem. I was also not warned or notified I would be getting texts from someone in the service department. This seems like a cool feature, I just didn't know what to do upon receiving. I wish the person checking me in was friendlier, more approachable, and explained the text messages. In regards to the outcome of application of the products, I don't know how they turned out because I picked up my car right as it was getting dark. I will look at the application tomorrow in the sunlight. I look forward to resolution for cleanliness and friendlier service so I can start writing positive reviews about West Hills Kia.

I was very happy with the service provided. Thank you. But I did not see my 10% coupon I brought in applied to the bill. Am I missing something as I look at my bill, or was the discount not applied for some reason. Please let me know. Thanks again. Stan Quinn - 1364669

As always...great customer service

very prompt and fast service.

Battery going dead for months and battery before did , so you replaced it with another KIA battery . I asked that you find the problem!!