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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Curtis M.
5 out of 5
11/20/2018
I always recieve the very best service at West Hills Kia. Richard is awesome.
Melissa R.
5 out of 5
11/20/2018
Richard was amazing he was friendly and intuitive kept me updated and returned phone calls quickly. Dealing with car repairs isn’t always easy and he made my visits painless other than the cost of repairs but he gave me all that he could. Give this guy a raise! Definitely an asset to the Kia Family!!!!
Melissa C.
5 out of 5
11/20/2018
Super friendly and helpful service as always :)
David B.
2 out of 5
11/18/2018
Arche was supposed to be left in the vehicle when we picked it up after hours. We pick the car up using a spare key, and when we got home, we cannot find the Chi we left with the service department. This is very disappointing, and we will not be able to reach the service department until Monday morning. Service reps should communicate with customers about where the key will be locked in the car exactly, so this doesn’t happen with future customers.
Sherry D.
5 out of 5
11/18/2018
Always happy with my experience with West gills Kia
Cathana B.
4 out of 5
11/17/2018
Car was returned within the designated time. Cameron kept me up to date and alerted me to what might be needed on the next service.
Luda R.
5 out of 5
11/16/2018
we liked Christopher. we miss Matthew coulson
Lisa L.
4 out of 5
11/16/2018
Thank you for handling the oil light issue and for fitting me in the already tight schedule for the winter service. Thanks!
Lynn W.
4 out of 5
11/16/2018
Richard Palmer is a great guy. Thank You
Marie C.
5 out of 5
11/16/2018
It is hard to improve on perfection. Keep up the good work
Sabrina M.
5 out of 5
11/16/2018
Richard was patient and determined to find us a car that met all our needs. I am not just satisfied, but overjoyed with the one we got. It was my first car so we were there all day but the experience was almost easy because of how considerate he was. Thank you!
Terry D.
5 out of 5
11/16/2018
I appreciate your work & your friendly attitude. Terry D
Julie A.
1 out of 5
11/16/2018
I had asked to have the plastic piece that had been broken off under the front bumper fixed, BUT somehow that didn’t happen. I had been told that it would be fixed. When I checked, it was untouched and still needs fixing. I at least would have liked an explanation as to why it was not addressed. Other than that, it was great!
Timothy S.
5 out of 5
11/16/2018
Job well done no complaints
Sean .
5 out of 5
11/16/2018
Another great job.
Tony S.
4 out of 5
11/15/2018
In and out in less than 45 minutes. Great service.
**** P.
5 out of 5
11/15/2018
Matt always does an excellent job of keeping me informed, as well as checking to see if I have any needs that have not been met.
Sherry R.
3 out of 5
11/15/2018
Cameron tried to find the problem but the issue didn't appear on the test drives. He assured me that when the problem reappears, or the underlying part actually breaks, it will be taken care of. The service was excellent!
Patrick B.
2 out of 5
11/14/2018
I wasn't dissatisfied with the service at all. You guys do a great job. Just wasn't satisfied that Kia may not cover the break work needed on my soul EV that is under warranty and has less than 15K miles on it. Apparently that is under review now with Kia.
Jarrett S.
5 out of 5
11/14/2018
Yes it was a Great experience Ken is very Professional

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