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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Stephanie C.
5 out of 5
2/16/2019
Amazing service and customer service as usual!
Sherry R.
4 out of 5
2/15/2019
Chris went above and beyond to make sure my needs were met. Very personable, and it didn't seem forced or pretentious at all.
Michael D.
5 out of 5
2/11/2019
He even took time to help me with problems using my info screen. Definitely a 5 Star rating For my Vehicle Service event, and I will recommend The Dealership to friends. Michael D
Jennifer O.
2 out of 5
2/10/2019
Given the road conditions where I was coming from (Bainbridge Island), I am really surprised Kia put profit over customer safety. In order to avoid additional rental charges, I was forced to drive in extreme weather conditions. I was told, once I got to Kia (in Bremerton), that of 26 scheduled service appointments only one person made it in. That right there should have been enough for Kia to encourage me to stay home rather than risking the trip, but as a single mom on a tight budget, money matters and an addional rental charge would have been felt. You lost a customer yesterday, Kia, and maybe more pontential customers, as everyone who hears the story is shocked and angered as well.
York B.
5 out of 5
2/10/2019
Very Satisfied. Richard is always awesome. I am confident in the service.
Michal G.
4 out of 5
2/9/2019
Service was excellent. However when we bought this car in October for $7,000 we did not anticipate a $1,600 repair bill. Please put yourself in our shoes. Thank you!
Mark B.
5 out of 5
2/9/2019
Keep doing what you do!!! Thank you and your team for the fast timing on replacing the motor in our Kia!! Very satisfied.
Tina G.
5 out of 5
2/9/2019
He was very friendly and helpful. My service was faster then expected. I enjoy my service at Kia.
Larae M.
5 out of 5
2/9/2019
I love coming here because the guys are always so courteous and get the job done!
Michelle L.
5 out of 5
2/8/2019
Cameron has always been the one I have been introduced to from the start of me bringing my vehicle in for any issues. I love him! He's the best! Any issues I've have with my vehicle he insures me and shows me my issues have been documented and have been put through all tests. He's the best I have ever dealt with.
Dianna E.
5 out of 5
2/8/2019
Great service. Cameron was awesome.
Sean C.
5 out of 5
2/8/2019
Awesome service. The client rep helped our family find a quiet place for the kids and helped us keep them happy with treats. That meant a lot thank you.
Hannah K.
5 out of 5
2/8/2019
Great service. Consistently kept me in the loop. The team was incredibly flexible with getting my car in for extra work! Such a fantastic staff!
Dennis J.
5 out of 5
2/8/2019
Cameron was super helpful and informative as well as just being pleasant to deal with. I couldn't have asked for a better service rep.
Steve S.
2 out of 5
2/7/2019
The problem I have is that appointments always seem to extend beyond time frame given to do the job. Yesterday the car was in for 3 hrs for updates/ oil change, but that stretched to 4 1/2 hrs. We were treated as good as you could be treated. The problem was evidently due to software loading problems. We understood and were treated so well by Cameron. He definitely is a great ambassador for KIA. Cameron had no control, but time to perform work is a problem area that could be worked on.
Alion M.
5 out of 5
2/7/2019
Amazing service and explanation of process and check up results with a smile!
Robert K.
5 out of 5
2/7/2019
Very good service with excellent help from Richard.
Jay M.
4 out of 5
2/6/2019
Chris is always very professional, provides sound information about upcoming maintenance expectations and makes me feel important as a customer. That is why I specifically ask to “speak to Chris Mossman in service” when I call.
Melissa J.
1 out of 5
2/6/2019
Windshield wiper blade was removed without a replacement put back on. Unbelievable!!! Second crappy service experience in a row!
Dorothy G.
4 out of 5
2/5/2019
Mr palmer,is the best,

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