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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Renee D.
5 out of 5
6/24/2020
Brett kept me updated and informed while my vehicle was there. Appreciated.
Alfred A.
5 out of 5
6/24/2020
Brett Buckingham was very professional and addressed all of my needs and questions. Very satisfied with his service!
Ashley K.
5 out of 5
6/24/2020
Very fast and considerate
Charles B.
5 out of 5
6/24/2020
Appointment was on time. Work completed as planned All went well. Bret is a great service manager.
Marco V.
4 out of 5
6/24/2020
Randy was friendly and professional from the first moment I arrive until the moment I left. All the time I been in Haselwood is was a great experience Thank you to Randy and all the staff for everything and amazing job
Patrick C.
5 out of 5
6/24/2020
Jennie was very accommodating and kept me apprised of what was going on. She was great.
Fred C.
4 out of 5
6/23/2020
With the way things are now the experience went well
Lawrence L.
1 out of 5
6/23/2020
No discussion about inspection of vehicle.
Glenn C.
4 out of 5
6/23/2020
Brian took care of my issue
Thomas M.
4 out of 5
6/21/2020
A pleasure to work with Brian. Although the issue was diagnosed and addressed, GM doesn't have a fix yet, however Brian explained the issue and provided recommendations along with a GM bulletin explaining the problem and that the issue was documented with the manufacturer. The only issue, out of Brian's control, was I had to make an appointment 5 days out, which I made on time. Within 2 hours, I received a call from dealership saying they wanted to keep the vehicle for 4 more days before they could look into it, because a technician had a stomach ache and had to be sent he due to covid regulations. Unable to do that due to a scheduled out of town medical procedure, we were able to work out an agreeable schedule to have the vehicle checked out and returned the next day. Overall, I'm satisfied with this particular service experience and appreciate the attention given.
Timothy M.
5 out of 5
6/21/2020
Brian was great and provided exceptional service! The technician showed by his workmanship that he is masterful at his craft! Many thanks!!
April B.
5 out of 5
6/21/2020
Everything looks good and clean :)
Joe G.
1 out of 5
6/21/2020
I asked for something to get fixed and it did not. Then I found a dent in my driver door that was not there when I dropped my car off. My wife is furious!
Brian P.
2 out of 5
6/21/2020
It’s been over two weeks since my visit. I was told I would have an estimate on repairs for my vehicle within 4 days. My math might be off but 4 days passed long ago. I brought my vehicle in because I’m going to restore a truck from my youth. I was ready to spend quite a bit of money with someone I could trust. This is the third strike for Haselwood. Just because I don’t have a new car doesn’t mean I’m not a paying customer. This has been the worst customer service experience of my life and I work in customer service. Hope you are happy with the way you treat paying customers. Btw. My 1.5 hour service took 4 hours. Can you explain that to my employer. Then I didn’t even get a call or email.
Bladimir S.
2 out of 5
6/20/2020
Terrible TV programming in the wait room and why did it take over 2 hours for an oil change?
Traci T.
4 out of 5
6/20/2020
Michael was a great communicator...I felt understood and had follow-thru
Alpha C.
5 out of 5
6/20/2020
Very Good Service!
Kelly O.
4 out of 5
6/20/2020
Brian was Excellent along with Bret. You should be honored to have them. Thank you
Mark H.
5 out of 5
6/19/2020
Busy & short handed but Brett did an excellent job with my service experience.
Clayton M.
5 out of 5
6/19/2020
Very helpful

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