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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Benjamin R.
5 out of 5
10/26/2020
Jennifer was outstanding in her customer service. She additionally helped me in making a future appointment.
Paul L.
5 out of 5
10/25/2020
Excellent service, thanks!
Patrick L.
5 out of 5
10/25/2020
Randy is always instrumental that is why I like working with him.
Amy M.
4 out of 5
10/25/2020
Jennie was really great to work with! ????
April B.
1 out of 5
10/25/2020
They replaced the back wiper and set the old one inside the space where the trunk opens. It got lodged in the door at the dealership, and when they took it out there was damage left. Nobody in the garage looked for damage, just drove the car back out. I discovered it 20 min later. 7 deep chips were created and I called Brett to let him know. He said to come in Tuesday to see a "paint guy" but how many hours will that take?
Priscilla V.
5 out of 5
10/25/2020
I did miss my Vehicle. But when I saw Mr. Buckingham approach in my vehicle I new that it was in good hands. Because of the great condition my vehicle was in. I appreciate the quality of work that was done and the timely service in getting it back to me.
Brenda S.
5 out of 5
10/25/2020
The staff is always very helpful
Patricia R.
5 out of 5
10/25/2020
Brett was great
Christopher M.
5 out of 5
10/24/2020
Thank you for the help getting my truck back on the road.
Ty K.
4 out of 5
10/24/2020
Great communication on everything-insurance claim and all that entailed for getting the estimator out and payment cleared
Breanna M.
1 out of 5
10/24/2020
I brought it in because I was hearing a noise on the left driver side . The noise sounds the same today. Brought it in a few months ago , was told the noise was my breaks which I had replaced . Brought it back two weeks ago it was said to be the sway bar which they needed to order the part. I waited another Week or so for an appointment. At my appointment I was informed the part was broken and a new one needed ordered. I received my car back today and told it was still making a noise but it wasn’t a loud or noticeable noise and to turn up my music. The noise that I first was coming in for is still very much there and now I’ve waiting months to have it fixed.
Houston B.
5 out of 5
10/24/2020
Great service and a well maintain safe environment.
Clayton H.
1 out of 5
10/24/2020
I called in last week to add a fuel filter change to my service . They changed my oil but did not do my fuel filter. It’s now at 3%.
Amy L.
5 out of 5
10/24/2020
Thanks for a great job! Appreciate the care and precision.
Michael O.
4 out of 5
10/24/2020
Everything went well, just ran about two hours, a little longer than was expected.
Kelly C.
5 out of 5
10/23/2020
Randy was very helpful. He communicated very clearly to me regarding what to expect and was able to tell me how much so additional work would cost. I appreciated the experience.
Rick C.
3 out of 5
10/22/2020
No pressure
Carol M.
2 out of 5
10/22/2020
Service advisor was good, but told me it would be 2 hours approximately... after 4 hours I went in the service office and my car was done. I did respond to the text asking for an update but got no response. I brought the truck in and said it was making a screeching noise and a chirping noise. You guys determined a belt needed to be replaced. After my most recent appointment oh, I was told that the chirping noise is from a high-power fuel pump that Toyota had issued a service advisory about. I'm a little annoyed that I have to come back again to get that part fixed. It seems like that could have been looked up when I was in the first time. I want to reiterate got my service advisor was fantastic, very friendly and did everything she could to rectify the situation.
Patrick .
5 out of 5
10/22/2020
Randy was very professional and extremely courteous.
Garen M.
5 out of 5
10/22/2020
Thanks for the great service!

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