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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Vernon P.
4 out of 5
2/12/2018
Love the service department. Always the right answers and only premium parts
Dennis H.
5 out of 5
2/10/2018
Very corteous
Raymond F.
1 out of 5
2/10/2018
Did not fix the problem and would not return my calls.paid for the part they replaced but it did not fix the problem.now i can not drive it
David D.
5 out of 5
2/10/2018
Very happy with the friendliness and service of your team. Thank you, Dave
Randy B.
1 out of 5
2/9/2018
Husband's key fob only unlocks trunk. Will not lock car. Lock that would not lock on drivers side will still not lock car. Very insecure feeling when you can't lock car.
Daniel C.
5 out of 5
2/9/2018
Jesse did a great job keeping me informed. I did find that ther technician that worked on my vehicle left the work unfinished. I had to reinstall the plastic trim behind the rear view mirror.
Eugene L.
5 out of 5
2/9/2018
Courtney was once again outstanding in representing Haselwood service. She was excellent in communication and was responsive to customer needs.
Olga M.
5 out of 5
2/9/2018
Thank you so much Jesse excellent service
Romel T.
5 out of 5
2/9/2018
He is a pro!
James G.
3 out of 5
2/8/2018
I on my 5th car from the Hasselwood group and I will say I miss the days when I would pick up my vehicle washed and serviced rather then the paper coupons that I never use. The people were friendly but appeared a bit overwhelmed/busy but I guess that’s good news as you must be doing a lot of business.. overall everything was fine
Atticus F.
1 out of 5
2/8/2018
I waited 10minutes before I was assisted once I arrived. The service man was very polite and pleasant. I am pleased with the service I received from him. What I am unsatisfied with is initially while schedualing my appointment, I was told it would take 45 minutes for the service to be completed. Upon arrival, I was informed it would take about an hr and thirty minutes. Had I known this was the case, I would have planned accordingly. After waiting about an hr, I was informed that I would have to return due to the fact that the key they ordered would not synch up with my truck.
Einar G.
5 out of 5
2/8/2018
You are the best !
Brice M.
1 out of 5
2/8/2018
I brought my car in with 3 issues to get looked at, the car was given back to me with 1/3 of the issues fixed, stating I'll have to bring my car back again for the other issues. Having to bring back my car multiple times is an inconvenience to me and the mechanics. I'll be looking for another shop to fix the other 2 issues.
Diane E.
1 out of 5
2/7/2018
SAME PROBLEMAS BEFORE AND I'm waiting to have the question answered as to whether it is safe to drive or does it need to be towed into the dealership. I'd like an answer ASAP!
Yesenia H.
5 out of 5
2/7/2018
Thank you Courtney Crapser very much for the kindness and good service
David B.
5 out of 5
2/7/2018
Hands down the best customer service around.
Jae A.
5 out of 5
2/7/2018
Jesse is always friendly and helpful!
Tonya A.
4 out of 5
2/7/2018
Thank you Aaron for getting my car fixed today and fitting me in!
Jesse R.
5 out of 5
2/6/2018
Aaron was very helpful and super cute!
Molly E.
5 out of 5
2/5/2018
Aaron provides fantastic customer service!

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