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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Christopher R.
3 out of 5
7/25/2018
Jason did well and my truck is all current. No complaints. Still think a 30k service is a bit over priced at nearly $350, however I understand that this is not anything the dealers can control.
Raymond D.
5 out of 5
7/24/2018
Excellant service
Einar G.
5 out of 5
7/24/2018
Excellent..very professional..courteous..an excellent representative fir your service deisrtment!
Kristen S.
2 out of 5
7/24/2018
Oil change price was different on paperwork than advertised but the cheaper price was honored. I appreciated that.
Jason S.
5 out of 5
7/24/2018
Great service as always
Sheryl P.
5 out of 5
7/24/2018
Courtney was very professional in her interaction with me today.
Jorge Z.
5 out of 5
7/24/2018
Excellent
Heidi F.
4 out of 5
7/23/2018
Always friendly
Patrick A.
2 out of 5
7/22/2018
I was made to buy a new pair of wiper blades because I had not saved the recipes from when the GMC dealership at Cardinale GMC, Monterey, put on a new pair in May. They had told me that the replacement is documented in the GMC system, so I didn’t have to save the recipes. When I went to Haselwood, they said the respective systems don’t “talk” to each other. I would like to have seen the GMC reach out to the other GMC to communicate the wiper replacement, so that I would not have to purchase an addition set. Being a regular Haselwood customer, That would have been next-level customer service. Thank you for the opportunity to let you know of my experience.
Scott W.
5 out of 5
7/22/2018
Jesse was the greatest
Jamal L.
5 out of 5
7/22/2018
Jesse was kind and attentive, a great help.
Robin G.
5 out of 5
7/22/2018
Excellent service
Henry J.
4 out of 5
7/21/2018
Couldn't ask for better service.
Jeremy W.
2 out of 5
7/21/2018
Jason Higgins did not provide us with the level of customer service we expect from Haselwood. We’ve bought two cars from you folks inside of about three months which is a lot of money to us, and everything we’ve tried to have taken care of with you has been a headache. When we bought our 2017 Impala last month, we were promised that we could bring it back for a full tank of gas and a complete detail. Yesterday, July 19th, we brought it in for the second time, the car was not even touched on the inside, and the outside was a joke of a car wash and the full tank of gas still has not happened. Pretty disappointing.
Russell R.
5 out of 5
7/21/2018
AAron is an excellent person to deal with. He kept me updated and gave me a very detailed explanation of everything that was done to my car and confirmed that at this time is in really good shape going forward. I appreciate his attention to details so I'm aware of what's to come on my next visit which helps me keep my car in top shape.
Karen D.
5 out of 5
7/20/2018
Service contact streamlined. Answered all my questions. Made sure I received all the service I was qualified for. Paperwork was easy to read. Love the free car wash coupon too
Simeamativa F.
5 out of 5
7/20/2018
Guys were really great with me..good customer service it was first time there and they treated me with smiles and made me feel comfortable..I love the service I got today Thank you
Mark B.
5 out of 5
7/20/2018
Jason was excellent and very helpful!
Anthony A.
4 out of 5
7/19/2018
All requested service was done in a timely manner and key drop off service was extremely helpful due to my working schedule.
Linda J.
5 out of 5
7/19/2018
Awesome service!

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