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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Robert B.
1 out of 5
7/31/2018
I was overcharged (twice as it turns out). and my upscreen display was somehow disabled during my visit. My Hyundai dealer’s service dept never has these kinds of problems. So guess why our new car is another Hyundai and not a gmc. Now I have a fifty mile round trip to find out why tomorrow v
Steve H.
5 out of 5
7/30/2018
Thanks so much for getting our car running good and making it a warranty service. I'll be back for the 65000 mile service!
Matthew G.
1 out of 5
7/30/2018
I was told the truck was ready to be picked up. Arrived Saturday afternoon and there was an issue with the transmission. Issue will be invistigated today. Hopefully it doesn’t cost another 1500 dollars. Randy was good and kept me informed throughout the time the truck has been there.
Janet W.
5 out of 5
7/30/2018
Excellent service!
Ian D.
5 out of 5
7/30/2018
Courtney was so patient and kind. I really appreciated her constantly checking and giving me updates without even asking
Nathaniel Y.
5 out of 5
7/29/2018
Randy was great to work with.
Merri Kay.
5 out of 5
7/29/2018
Great job!
David B.
5 out of 5
7/28/2018
Always a pleasure to work with, courteous, helpful and always keeps me informed during the process.
Dirk J.
2 out of 5
7/28/2018
The problem I was experiencing with my vehicle was diagnosed incorrectly. I spent $800 when I was quoted $500 on a different problem which I was assured that would resolve the issue I originally came in for. I’m disappointed and definitely not satisfied with the service I received. Additionally, my vehicle was not completed on time as promised by the service tech. The lack of communication from the service tech regarding my vehicle’s status while being serviced was poorly executed. I had to initiate any dialogue pertaining to my vehicle. Due to the lack of professionalism and the inability of your service department to diagnose my vehicle’s problem correctly, I am doubtful that I will have my vehicle serviced at your establishment again.
Nestor G.
1 out of 5
7/28/2018
We did not speak to Courtney at all during this visit. We were told on our previous visit that my car needed flush and coolant along with power steering fluid change. When we picked our car up they had done the radiator flush and brakes instead of power steering!! They should have informed of change of service! Now need to make another appt for the power steering.
Derek E.
2 out of 5
7/28/2018
Very poor quality of service from the representative. Did not provide professional service. I will likely discontinue my relationship with Hazselwood.
Fidel F.
5 out of 5
7/27/2018
Courtney has provided exceptional support and service, the best I’ve experienced in along time. I truly feel that our vehicle was in good hands. She addressed all my questions and concerns, make our vehicle repair a priority and kept me in the loop.
Joseph M.
1 out of 5
7/27/2018
Not Chevy's fault vehicle had to come back after only a few days
Jason W.
5 out of 5
7/27/2018
Aaron went above and beyond to win my confidence in the choice I made for a truck purchase. I will buy again based on his actions today. Thanks agsin
Edward W.
5 out of 5
7/26/2018
Randy and your entire team provided me with great customer service at my first visit back to the dealership after my purchase of my 2018 GMC Sierra. Thanks again for a great job, Eddie Westmoreland
Bonnie C.
5 out of 5
7/26/2018
Aaron and I have worked together for four years! He is a wonderful person and employee! Thank you Bonnie C
Verliin S.
5 out of 5
7/26/2018
Very good service thanks
Ariel C.
4 out of 5
7/26/2018
Service Advisor always have excellent advised and experienced
Ryan Z.
4 out of 5
7/26/2018
Jason and the technician named Lissy did a great job on my wife’s pilot. It stopped smoothly and drove straight on the way home. Remarkable experience for sure and will continue to do business at your establishment
Steve J.
5 out of 5
7/25/2018
Jason served me well thank you.

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