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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Breanna S.
1 out of 5
11/2/2018
Mark Larsen told me to come pick up my vehicle or else he was going to push my car into the middle of the road.None of my issues we're addressed. I have had problems with My 2013 Malibu since I purchased the car in 2015. Safety Recalls being performed without my knowledge. Invoices that don't match with the computers invoices. Clearing B101D-00 Code back in June dismissing the fact that is a recall code that I know was current NOT stored as history like stated. I am very unhappy with the service and interaction with Mark Larsen. For a manager, threatening to damage my vehicle by saying he is going to push my car into the middle of the road was very unprofessional. Spoke with Josh the General Manager on Nov.1st 2018 and he said he would " take care of it, because they don't roll that way?" I am sure nothing will happen and no one is going to be held responsible.
Justin P.
5 out of 5
11/2/2018
He was awesome!
Steve J.
4 out of 5
11/2/2018
I really trust what Jason tells me. He’s the best at your dealership as far as I’m concerned.
John R.
5 out of 5
11/1/2018
She was very pleasant and helpful.
Christian T.
5 out of 5
11/1/2018
I was happy with the service.
Dain L.
2 out of 5
11/1/2018
Aaron was awesome so I want to state that upfront. My issue was with the detail department and their ability to somehow get water inside the truck, on the seats, and soaking the floor in the back and slightly in the front. I did not enjoy spending two hours after getting home drying the floors with a blow dryer. Aaron was sincerely apologetic when this was discovered and again did an amazing job. If it was not for him I'm not sure I'd continue to trust.
Rolland H.
5 out of 5
11/1/2018
**** did an excellent job both intake and output. Knowledgeable and informative. He also ensured that my concerns regarding the service and follow up were met. Great job.
Tonja S.
5 out of 5
11/1/2018
Aaron was polite, courteous, and professional. He also listened to my concerns and answered my wuesyions
Linda B.
5 out of 5
10/31/2018
Randy delivers excellent customer service
Isabelle C.
5 out of 5
10/31/2018
Aaron Taylor is one of the Best in the Business. I will never go anywhere else. He is so caring to his Clients and treats your Vehicle like his own He is a Dog lover..
Aaron T.
5 out of 5
10/31/2018
Randy was amazing. Thanks
Brett B.
5 out of 5
10/31/2018
Easy to work with
Irene S.
1 out of 5
10/30/2018
I was very frustrated by the lack of timeliness in the service of my ford escape yesterday. Our appointment was at 10. My husband dropped our car off at 7 and when he came to pick it up around 3:30 it was still on the lift. There was no phone call regarding the delay and no regard for our time. My husband didn't leave your service center until around 4:30 and even then he had to insist on the keys as the delay went on and I was waiting for him to pick me up in Silverdale. He said the customer service he received was indifferent about the delay and his frustration.
Irbe J.
5 out of 5
10/30/2018
Jason went above and beyond by offering us a fair deal and just being straight forward with his customer service. Thank you
Melissa H.
1 out of 5
10/30/2018
My seat was not right the mirrors all wrong I have a white scuff mark in my driver fender There are boot prints on my passenger side rug Didn’t use fender covers on my car there are hose marks on my car
Nicholas S.
5 out of 5
10/28/2018
Jason was very professional in handling my request for service. Thanks Jason !
David S.
5 out of 5
10/28/2018
Oil change went awesome. Randy is the best ever.
Dave H.
5 out of 5
10/28/2018
Nice, fast, and complete. Thanks
David G.
4 out of 5
10/27/2018
Aaron always provides excellent service. He treats it only me but all customers, an observation, as if they are family. He makes sure you understand the services that were provided and covers any issues of concern including any preventive maintenance that might be needed in the future. Truly a “Five Star” service representative.
Ron A.
5 out of 5
10/27/2018
Great service

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