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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Charles G.
4 out of 5
10/27/2018
I had brought in my car without an appt with a on going problem. They diagnosed it quickly and got the part and fixed it the next day. I was very happy and all the people did an outstanding job.
Robert B.
5 out of 5
10/27/2018
Great job! I am very satisfied.
Connie W.
4 out of 5
10/27/2018
Great people to work with. Recommend but no pushing. Only did what was needed and I liked that. Overall good experience.
John A.
2 out of 5
10/27/2018
Very high initial quote. Almost took my truck down the road to another dealer. Overall very friendly service after the initial road bumps. Satisfied with the timeliness of service and so far the result.
Margo H.
5 out of 5
10/26/2018
I was totally satisfied and will continue to take my vehicles to Haselwood for service.
Chris B.
5 out of 5
10/26/2018
Thanks for standing up and taking care of the problem.
Don F.
5 out of 5
10/26/2018
Very friendly and helpful staff, I will Continue to do further business there in The future
Sallie B.
3 out of 5
10/26/2018
Still have not found problem but have things to check to identify why trans will not shift out of park at times.
Robert H.
5 out of 5
10/25/2018
It was easy to make an appointment. The service was completed quickly.
Jeffrey S.
5 out of 5
10/25/2018
Thank you Jason! You were honest, Kind and very helpful! Would be happy to bring our car back to you!
Riley D.
1 out of 5
10/25/2018
The issue was not resolved and when I called back today and was transferred to Jasons voice mail at about noon I never got a call back anf now I will miss anotjers day of work driving aback diwn tomorrow to see what is still wrong. I have to have my car fro the weekend.
Sammy M.
2 out of 5
10/25/2018
The guys were real friendly, and seemed like they tried hard, I liked them. The issue I had was, I came in for an oil change at 1:00. I was told I was due for a 30,000 mile tune up, which I didn’t really have time for, because I had a meeting at 4:00, but was told it would only take an hour and a half, so I agreed to it, reluctantly. Ended up being there until after 3:30, and in turn was late for my meeting. So my feedback would be, to either be more “worst case scenario” on estimated time so the customer can make and informed decision, or hit the timeline given.
Kevin M.
2 out of 5
10/24/2018
My wife took the GMC in for service and told the service desk that she would wait in the customer lounge for it to get done. A Haselwood service rep instead called and left voicemail and texted MY phone at Noon that the car was ready. I was at work and didnt have my phone. So my wife sat in the customer lounge, unaware the car was done, until she finally asked a rep at 3pm about the status and they said "oh, we are just finishing up the paperwork now". That was clearly a lie. She didnt knoe they had called me until I told her when I got off work at 4pm. They didnt even try to apologize for forgetting about her. UNACCEPTABLE! I will take my GMC somewhere else from now on.
James M.
5 out of 5
10/24/2018
Really outstanding customer service from the service department.
Michael S.
5 out of 5
10/24/2018
Service advisor Shannon was very welcoming, pleasant, attentive and professional.
Perry T.
5 out of 5
10/23/2018
I continue to be impressed with the service, congenitally an integrity of Aaron. Most satisfied.
Rebecca G.
5 out of 5
10/23/2018
did a great job with my car
Gary B.
5 out of 5
10/23/2018
Very polite and helpful.
Russell S.
5 out of 5
10/23/2018
Wife had a flat on Freeway after taking me to Sea Tac this AM at 4. Had no choice but to drive in tirebuntil she got to a safe place for A A A to come and put on spare. Needless to say, she was pretty scared by the situation. She came to your (our) Dealership and was taken care ofnpromptly and professionally. I appreciate the service after the sale. I work in So Cal and I trust our service team there. Be safe and thanks again Russell S
Douglas H.
5 out of 5
10/21/2018
Randy thanks for the great service as usual . I couldn’t be more pleased.

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