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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Shawn F.
2 out of 5
1/19/2019
I brought my truck in for diagnostic which was done perfectly fine but when I declined to leave my truck for repairs..water pump replacement/leaking coolant. the coolant system was not topped off so I couldn't even make it home to park the truck till I could afford the repairs. Would have been nice to be able to limp my truck home to park it.
James M.
5 out of 5
1/19/2019
Good job Aaron
Michael K.
5 out of 5
1/18/2019
Bill was great
Zarye W.
4 out of 5
1/18/2019
Aaron took care of my vehicle and ensured it was all tuned up before returning it to me; while creating a comfortable and professional customer connection.
David L.
3 out of 5
1/18/2019
David Hogan did me a good job. I am less than satisfied with my car. Hazelwood had it to diagnose a check engine light which turned out to be a problem with the front grill shutter. I picked it up from Hazelwood around noon on Tuesday Jan 15 and I headed out of town for a vacation. About 95 miles down the road the check engine light came on again. Now here I am having to take it into a strange Buick dealer to see what's the matter. I am pretty sure the work Hazelwood Buick did on the front grill shutter is the third time that they have tried to repair it. I have never owned a more trouble prone vehicle than this 2014 Buick LaCrosse.
Judy S.
5 out of 5
1/18/2019
Friendly
Georgia V.
5 out of 5
1/18/2019
Excellent explained everything and was respectful.
Jenny W.
5 out of 5
1/18/2019
Very welcoming, informative, and helpful through process.
Mark P.
5 out of 5
1/18/2019
Bill was one of the most genuinely friendly and professional people I have ever dealt with at a company.
Eugene L.
5 out of 5
1/18/2019
Randy was great!
Dennis W.
5 out of 5
1/17/2019
Aaron deserves a big raise
Nigel .
1 out of 5
1/17/2019
Lack of communication between employees amd myself. Have had the car back since Monday and there is still oil seeping from the oil pan
Sharon M.
5 out of 5
1/17/2019
She was efficient smiling and very helpful!! Great employee and exceptionally helpful to me!!
Marion M.
5 out of 5
1/17/2019
Ms Turner was helpful in assisting me for my appointment. My service was taken care of with courtesy and in a timely manner. Thank you.
Jennifer A.
5 out of 5
1/17/2019
Thank you for providing such great service and answering my concerns prompletly.
Richard C.
5 out of 5
1/17/2019
**** Was very courteous and knowledgeable
Julia F.
2 out of 5
1/17/2019
They never fixed my car.
Sara W.
1 out of 5
1/17/2019
The main reason for service, oil change and air filter change was fantastic! I am satisfied with most of my service experience. My software update, however, was the part that I'm unhappy with. After the update, my onstar onscreen option is missing and instead I now have a climate control option that my car cannot support. Also now my car can no longer automatically update the time and date. The settings menu is not at all like it was, so I have already called in and scheduled another service appointment to have the update reversed.
William W.
5 out of 5
1/16/2019
Bill was great he helped handle this issue with the car.
Rod F.
4 out of 5
1/16/2019
Shannon was awesome! I brought the vehicle in for a recall but also had you guys check out a problem with our door lock. She listened without interrupting to my long story about why the door wasnt working and had it taken care of for me. She was very friendly and helpful, even offering to help me come find my cat if I ever needed it. ????She's amazing!

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