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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Derrick A.
5 out of 5
2/22/2019
Bill was very professional and explained everything concerning my car maintenance to me. very satisfied!
Kim M.
5 out of 5
2/22/2019
Thanks, Aaron.
Roberto G.
5 out of 5
2/21/2019
Bill was very courteous and professional
Eric A.
4 out of 5
2/21/2019
Service was so much better compared to the last six weeks. I understand when talking to your general manager that when we purchased our truck you just implemented a new service call system. Look forward to having more good service in the future.
Bob B.
4 out of 5
2/21/2019
Brian was very busy, but courteous and I didn't mind waiting for service.
Monica D.
5 out of 5
2/21/2019
**** was awesome! Thanks again! -Monika
Jeff L.
2 out of 5
2/21/2019
I'm perplexed. I received a text with a link to pay a ~$2250 bill because the work is done but I've never seen a detailed invoice stating exactly what work was done. I would expect a chance to review and understand. Doesn't that seem reasonable. I buried my mother today in Kansas and will be back in Bremerton on Sunday. Please forward an invoice or I'll deal with it on Monday. I'm not challenging what you've done, just used to getting an invoice before being asked to pay such an amount. Jeff L
Brian P.
5 out of 5
2/21/2019
Bill took care of us and made the experience stress free. He got us in and out without any problem.
Keith K.
2 out of 5
2/21/2019
Yes the service is always good but your dealerships inability to get the vehicles washed and vacuumed is frustrating! It was sold as part of the extended service package we purchased! The coupons for a free wash requires more of my time to accomplished! You have the vehicle all day you should be able figure out how to get it cleaned!!
Jonathan S.
5 out of 5
2/20/2019
**** was fantastic!! Very thorough and knowledgeable.
Bonnie C.
5 out of 5
2/20/2019
Bill was pleasant, thorough and efficient Thank you
Renee F.
5 out of 5
2/20/2019
Service was excellent and **** was very helpful.
Jake T.
5 out of 5
2/20/2019
He was extremely helpful and kept me well updated until my car was done
Dominick C.
4 out of 5
2/19/2019
Brandon did a great job of keeping me informed on the status of the my car while under your care. He called me when my car is ready for pick up and coz I needed a ride, he arranged it and even called me again for the wait time. We have been a patron for years and he is the first and only guy that takes the ring (the thing that you guys attached to the car keys) off my car keys which I appreciate and he walked me all the way to my car which was not done for a long time when I pick up my car. Excellent service Brandon! Keep it up! ????
Joselito C.
5 out of 5
2/19/2019
Great customer support! Thanks to Mr. Bill Baker.
Jacob F.
1 out of 5
2/19/2019
My car problem was not fixed. I will be back.
Sallie B.
4 out of 5
2/19/2019
Parts on order!
Mia F.
5 out of 5
2/19/2019
**** is my favorite! Always a joy to talk with.
Bernard J.
5 out of 5
2/18/2019
As always excellent service.
Brian R.
2 out of 5
2/17/2019
Poor customer service from service manager and he was very rude and unwilling to explain our service process in a respectful manner.

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