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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Bobby C.
4 out of 5
2/28/2019
A couple of comments: The report card of my inspection was not reviewed with me completely- only the list of additional things that are needed to have done on my 2001 Tahoe. When we took our vehicles to the KIA service department, they were vacuumed cleaner than when we came in. I was surprised that that extra service was not done today.
Debora B.
5 out of 5
2/28/2019
Thank you for your prompt service
Michael S.
5 out of 5
2/28/2019
Service Advisor **** Drathman was great to work with, very courteous and attentive throughout my visit. Work performed by service personnel met or exceeded expectations. My positive experience includes having had much ease in setting the appointment and confirming service needs with Amy.
Kenneth B.
4 out of 5
2/28/2019
Brandon Stahowiak was just outstanding! He not only handled the service professionally and courteously but also took the time to explain oil type differences to me to help with my selection. I love my truck and I am very selective about who handles my service. I live in Sequim and there us a much closer dealership to me. BUT it's people like Brandon that will keep me driving to Bremerton to have my service done, and to buy future vehicles.
Connie W.
1 out of 5
2/28/2019
Too far to travel. Too much to pay for oil change and @BS diagnostic, which i did from home. Could have comped me on the rental. No motivation to use Hazelwood again, sorry.
Robert P.
4 out of 5
2/27/2019
Brian was great. Informed me of the work to be done during the service and time it would take to complete. Very polite and friendly. At end of appointment reviewed the service check report and gave me information about service I should consider the next time I bring the car in. Get him some business cards!
Cathy G.
5 out of 5
2/27/2019
Aaron rocks. He’s very helpful and explains things well!
Jim D.
5 out of 5
2/27/2019
**** was diligent and courteous
Amber V.
1 out of 5
2/25/2019
Still waiting for my car and not good at calling you back
Christian M.
5 out of 5
2/24/2019
Very good service
Richard L.
5 out of 5
2/24/2019
David was very friendly and helpful and my car was done when he said it would be. Thank you.
Lisa K.
4 out of 5
2/23/2019
Brandon was a pleasure to work with. He answered my questions, explaining things well. He kept me updated on the status of service. My canopy brake light was out, which is something needing referral to an outside source. He referred me and gave printed directions to the canopy dealer nearby. A great experience overall.
Roger M.
4 out of 5
2/23/2019
Yesterday (2/22/19) I came into service right after it opened, without an appointment, because my vehicle had sent two "check 4 WD" messages, including one that triggered an OnStar email. Aaron made special efforts to work my truck into the system for an inspection, which later in the day was completed without finding any trouble. He was kind, professional, and relaxed. Everything unfolded along the timelines Aaron outlined, and he offered contingency plans (including a car rental paid at my expense) to allow for surprises. He was alone at work in the service dept, long after an 8-hour shift would have ended, when I collected my truck early Friday evening. Aaron is a model for anyone working in a service position, and I was grateful for all his help, which included correction of critical informational errors conveyed to me by the GMC dealer who sold me the truck. These involved use of the 4-Wheel drive auto setting, saving potential pre-mature wear and tear on the drive system. Thank you, Aaron!
Robert L.
5 out of 5
2/23/2019
Knowledgeable, courteous, friendly and efficient. Extremely personable and I was left with confidence that he had my interests looked after.
Jason W.
3 out of 5
2/23/2019
Completely satisfied with Aaron . But extremely frustrated with GMC not backing there warranty , when it is a Gm malfunction. It was only two months expired and the vehicle only has 14,000 miles on it
Nestor G.
5 out of 5
2/23/2019
Bill was very kind and helpful to my wife and me. He was very helpful and attentive to our needs.
Justin F.
5 out of 5
2/23/2019
Quick and easy
Katherine W.
4 out of 5
2/23/2019
Thanx to Aaron. Very efficient & polite. Car was done 15 min. early.
John P.
5 out of 5
2/22/2019
Great as usual.
Patty S.
5 out of 5
2/22/2019
Excellent service and personnel.

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