Haselwood Chevrolet Buick GMC Auto Repair Service

Randy was amazing!

Great job!

Very Happy wanted something special done and needed to be done by 10am for another appointment Brian worked with the tech performing the work and it all happened very pleased Brian is nice man your frim is lucky to have him

Randy is always great to deal with and represents your organization really well

She was very pleasant and answered all my questions.

Melissa was great. My only complaint was a $1269 estimate and a final bill of $1428 and I don't know why it was higher.

With the numerous times I have had to have my 2018 Impala in to investigate multiple issues that were FINALLY resolved with repair after many visits , I would have to say that I observed, from my own experience, as well as listening in on the other customers receiving their cars back, that the phrase “we weren’t able to duplicate the issue” is thrown around every time. I understand business, and I understand the pay structure for mechanics limits their allotted time to spend on a vehicle. I have personally learned to respond to “we couldn’t duplicate” with, “give me a technician and I will duplicate it”. Every time that I have, I have been able to duplicate. I also have had a couple of experiences where I had a list of several things, on a 2018 I bought from you in October (I know right?), and when they didn’t mention on of the items I dropped it off for, I asked them “what about...”. They always pause, look at the paperwork void of evaluation, and tell me they couldn’t duplicate. I understand that the way warranty pays service isn’t ideal. You should stand behind the product you sell though and take the hit paying your mechanics to actually figure things out. It seems like the whole MO of the service department is to brush people off , hoping they give up trying to get problems repaired. I totally get that the time/pay ratio makes more money for the service department with appointment volume. I just wish there was a little more care about the customer’s issues with their cars.

Easy schedule quick service

Very good experience, Randy took great effort to bring together repairs for my aging Silverado.

Can we please have some information with regards to touch up paint? Specifically how to apply it and what the cost would be? We absolutely LOVE our Cajun Red traverse. Unfortunately, it appears there were a few things that kicked up from the road or by other means and we've discovered 3 very minute knicks. Would love to find a way to preserve this beautiful color. Thank you all for what you do there at Haselwood! We absolutely feel part of the family! Warmest regards, Greg and Kelly

Great prompt service!

Aaron was excellent as alway BZ to your team

Car was finished on time. Brian was very courteous.

I felt it was very rude to have siccis people they help you and all of them busy with paperwork in just ignore you

Bill was excellent, true professional, got me in same day and was understanding. He made me feel good about the dealership and my Chevy product.

Brian was very professional and he set up additional service to repair some damage

Brian was very prompt and pleasant to work with

100% 10/10

Brian Bonsell was great. He was completely honest and very informative with what was going on. My issue with my truck was irregular and they did everything in their power to work around our busy schedule and correct the issue. I am very satisfied. Thanks.

Randy greets us always as a friend when we walk in the door. Randy is very professional and knowledgeable. Keeping us informed throughout the day is very helpful as well.