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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Christopher S.
4 out of 5
3/10/2020
Swift check in and out. All items completed on time.
Liz C.
5 out of 5
3/10/2020
In and out in a little over 1 hour with excellent customer service! Thank you all for having an excellent service department
Thomas G.
4 out of 5
3/10/2020
I would like to see more detail on your inspection list other than a check mark. I e a short explanation of what was seen as there nothing said about the 60 thousand mile service. No explanation what so ever other than a dirty air filter and tire air pressure and tread depth. For the charges of 725 dollars I expect more. Did more happen? Spark plugs new plug wires also if so there is nothing said or mentioned in the service report. All that was said to me is that you are in pretty good shape and your cost is725 dollars.
Robert C.
5 out of 5
3/10/2020
Thank you Kelsey!
Earl S.
1 out of 5
3/9/2020
Over charged and didn't fix my issue.. Please have the Service Mgr. Call me..
Cecille A.
5 out of 5
3/9/2020
Cameron was very helpful, friendly and was quick to help.
Daniel S.
4 out of 5
3/8/2020
Brenda & Chris were great they provide excellent customer services I appreciate there time n effort on my concerns of my vehicle as well showing me around the facility they were very detail in explaining the process n how long it would be. At the end of the day they even save me money so I want to thank them as well all of the employees at West Hills Ford • Mazda
Kathy M.
5 out of 5
3/8/2020
My service advisor Cameron Alameda was polite and professional. Excellent customer service.
Shane P.
4 out of 5
3/8/2020
It was nice to be remembered when I walked in. Please let Chelsea know I appreciate her attention to detail and work ethic.
Terri A.
5 out of 5
3/8/2020
I am super happy with the service I have received at West Hills! Everyone is very professional and courteous.
Larry M.
5 out of 5
3/7/2020
Great service, was kept informed of proceedings while vehicle was being worked on.
Candice F.
4 out of 5
3/7/2020
No overly pushy sales tactics. Gave pricing and knowledge on future needed services. Seems to genuinely care about customer service. Offered water and snacks. Love the free coffee. I waited a little over an hour which I was happy with. Thank you
James S.
4 out of 5
3/7/2020
Sarah did a great job. I would have liked to have a few more options presented. I was only given one quote for a new engine. Just shy of $23,000. Offer no discount I shopped around and took my vehicle to a different mechanic.
Shanda C.
1 out of 5
3/6/2020
It took two days for the tech to finally check what i tried to get him to check the first day. The starter!!! Cost me $400 just to rent a car for work. No communication between the administrator and the tech. Charged me to diagnose AND fix the issue. NOT happy at all
Gail M.
5 out of 5
3/6/2020
Chelsea was very nice to work with. She kept me updated on my car & got me on my way quicker than I had planned for.
Audrey M.
5 out of 5
3/6/2020
My service advisor was VERY patient. I did not feel rushed. Many people were waiting and she did not make it feel like I had to hurry up! Great job!
Heather C.
4 out of 5
3/6/2020
Wonderful, wonderful, wonderful!!!!
Catherine S.
5 out of 5
3/6/2020
Very efficient. I trust the work done thru your shop
Marilyn W.
1 out of 5
3/5/2020
Didn't get complete brake lines fluid flush due to bleeder valves stuck/broken. Recommendation is to replace both front calipers. I think Maintenance Plan should pay for them. Colin did fine, no gripe against him.
Angela T.
5 out of 5
3/5/2020
Pamela was very friendly and professional. She was very thorough and explained everything that we should expect in the process of having our vehicle serviced. She was prompt in notifying me about the status of the work and making sure I understood everything before I left. Great experience overall!

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