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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Andrew R.
4 out of 5
3/13/2020
When I arrived Sarah was starting to eat her lunch, but stopped, put it away and gave me her undivided attention. I thought that was commendable since they are always busy and I am sure it's hard to find time to eat.
Carol P.
2 out of 5
3/12/2020
Expensive ask me I a week ..so far so good but needing more work . Limited funds ...
David S.
4 out of 5
3/12/2020
Sarah was very professional and polite. I have bought 2 vehicles form West Hills and the experiences I have had with the staff all around have been great.
R Cecilia.
5 out of 5
3/12/2020
Very professional.
Mark N.
4 out of 5
3/12/2020
Both service manager and mechanic solved my F150s problem. Thanks
Chris B.
3 out of 5
3/12/2020
I had a pretty terrible experience with Brenda Dunn awhile ago. I now will not work with her and she made a big deal of it today that was quite embarrassing. Chris stepped up and assisted me. He was exceptional. I appreciate his level of customer service.
Benny L.
1 out of 5
3/11/2020
I don't believe they did the service I paid for. Plus they said my whole front end needed to be replaced for 3000.oo. I took my truck to another shop the said nothing was wrong with it. I will never use your dealership again and I will tell everyone I know about this too. I hate being ripped off.
William P.
3 out of 5
3/11/2020
They said it would take between 1 1/2 hour & 2 hours. They were right on.
James K.
5 out of 5
3/11/2020
Very good service. Will recommend to my friends and family
John D.
5 out of 5
3/11/2020
THANK YOU KELSI FOR DOING A GREAT JOB KEEP UP THE GOOD WORK
Patrick H.
5 out of 5
3/11/2020
Perfect
Chance G.
5 out of 5
3/11/2020
Quick service. Quality care. Good support. Friendly staff.
Zachary B.
4 out of 5
3/11/2020
The lady who helped me did an amazing job and was super patient with me. I brought in a Ford fusion 2014 for a lower fuel censor and an oil leak and she walked through it with me and gave me updates. Definitely a great employee to have!
Anna C.
5 out of 5
3/11/2020
Everyone was very nice and personable. We were scheduled in quickly and the shuttle service much appreciated!
Denise K.
2 out of 5
3/11/2020
I was not happy at all with your service today from beginning to end. I will never use your service again!
Robert T.
4 out of 5
3/11/2020
Disappointed about not getting a car wash certificate. Service was excellent.
Crystal B.
5 out of 5
3/11/2020
The Service was great! Chris was very friendly
Roger S.
5 out of 5
3/11/2020
Very professional, answered all questions. Most helpful.
Charlotte R.
5 out of 5
3/11/2020
Great service.
William V.
5 out of 5
3/10/2020
Thought I might get the rig washed, but no sweat. Thanks for taking me early. Cheers, Bill

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