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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
German T.
5 out of 5
4/22/2020
Quick efficient service. Thank you.
Richard T.
4 out of 5
4/21/2020
Every thing was fine as usual
Melody T.
4 out of 5
4/21/2020
Provided excellent service to our Mazda mx5. Quickly made appointment for us, answered all our questions. Called us when ready to pick up our car. Great service team, we know it and it keeps us coming back!!
Mark W.
5 out of 5
4/21/2020
Brenda was extremely helpful!
Christopher H.
5 out of 5
4/21/2020
Great customer service
Randall H.
4 out of 5
4/18/2020
I’ve been to many dealers and many service departments over the years. That said, Brenda Dunn has to be the kindest, most considerate advisor I’ve ever seen. Her attention to detail is surpassed by none. In this age of turnover ratios with many dealerships, West Hills Ford should be excited and very honored they have someone of her caliber taking care of their customers. I am assuredly not alone in arriving at such a profound statement as this. I was truly blessed to be her client and hope our paths cross again.
Andre S.
5 out of 5
4/18/2020
Alexis was amazing and great care of things. Happy my vehicles is back and in great condition. Thank you
James C.
5 out of 5
4/18/2020
Kelsi went above and beyond the norm by patiently communicating with my warranty holder. I appreciate what she did, and the great work the technicians did as well!
Violet W.
3 out of 5
4/17/2020
I was shocked that we where able to get our car in for maintenance with the covid-19 stuff going on.
Lance F.
5 out of 5
4/17/2020
Great customer service
James M.
5 out of 5
4/16/2020
I was very happy with Brenda Dunn. She was very Professional and helpful. Her upbeat personality made things easier. I look forward to dealing with her in the future.
Thomas D.
5 out of 5
4/16/2020
Brenda has helped me on several occasions and always very professional and takes very good care of me and keeps me informed. Thank you for your great service and stay safe!!!
Leticia J.
4 out of 5
4/16/2020
My car runs better than before. Thank you to all who were involved getting my car working the right way.
Joe N.
5 out of 5
4/15/2020
The work was done quickly.
Customer P.
4 out of 5
4/15/2020
Brenda is a pleasure to work with. Very helpful when scheduling our fleet.
Eric M.
5 out of 5
4/15/2020
Great service!! Good job Alexis!!!
Patrick L.
5 out of 5
4/15/2020
Your service lady was great thanks for the great service
Stephen S.
2 out of 5
4/15/2020
My Radiator is leaking in 2 places. I have 51,000 miles on my truck and normal driving and now this radiator leak, I’ve got 60,000 mile warranty on my 6.7 Turbo Diesel and am told my engine warranty doesn’t cover the radiator, I find that unbelievable that the engine can run on air cooling so why not do I need a radiator? If the engine requires the radiator to keep it cool why isn’t covered as part of the warranty? My service provider was the messenger and tried to satisfy me, but not her fault. I’m still pissed and the repair cost was twice the price it should have been.
Darrel A.
4 out of 5
4/13/2020
Employee very polite. Waiting room was comfortable. Service took the length of time he said it would.
Geronda B.
1 out of 5
4/11/2020
Took almost 3 hours for oil change and no call when it was done

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