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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
David E.
5 out of 5
4/28/2020
I always love working with the service reps. They are so friendly and welcoming. They always make sure you feel like you are going to be taken care of.
Elmer H.
5 out of 5
4/25/2020
The entire experience has been as usual, terrific! Brenda has been extremely accommodating with her time for all my questions...
Jeff P.
5 out of 5
4/25/2020
Brenda was very pleasant and knowledgeable. She kept me informed on the status of the repairs. Great experience
Richard H.
4 out of 5
4/25/2020
Colin continues to provide excellent customer service each and every time we have our Mazda 6 and CX-9 serviced. Thank-you!
Melissa N.
5 out of 5
4/25/2020
Good service and friendly people.
Chelsea Q.
4 out of 5
4/25/2020
Hire more like her. She is great at her job. I really appreciated the extra effort she put in.
Linda W.
5 out of 5
4/25/2020
Collin is always friendly and professional
Angela G.
4 out of 5
4/25/2020
Colin was extremely helpful and professional. He went out of his way to help me above and beyond the standard maintenance issues with my vehicle, even though he was busy from being the only employee at the front desk. Very satisfied.
Michele W.
2 out of 5
4/25/2020
Brenda, the representative, was great, no complaints. The diagnostic prices and parts markup though are beyond outrageous. I ended up finding a specialty shop to do the entire job for the price that your dealership wanted *just* for parts. As well, I am very disappointed that I bought this car from this dealership not too long ago, and there wasn’t any mention of some type of discount on a $5K estimate. Sorry to discover that this dealer is now all about maximizing profit instead of garnering repeat customers. Finally, the plastic seat cover and dirty paper floormat placed there during servicing was left in the vehicle for me to dispose of, and for my $300+ bill, it apparently wasn’t enough money to spend to wash/vacuum the car as a courtesy, it came back dirtier than when I left it. Much room for improvement, if anyone there cares. I don’t think they do, however.
Douglas B.
5 out of 5
4/24/2020
Yes, very professional and clean.
Britt S.
5 out of 5
4/24/2020
Kelsi is a rock star! Totally professional and effective. I’m a new customer from Bellevue, switched to you as I have a home now on Hood Canal. All the dealers in Bellevue provide a car wash with service. I’ve had both my Lincoln and Mustang GT serviced by you in the last week, no wash?
Kathleen S.
5 out of 5
4/23/2020
Appreciate your honesty & keeping us updated about the work on 2002 mustang.
Sharon S.
4 out of 5
4/23/2020
As a hospital caregiver, I am very grateful to Mazda for offering a free oil change. I appreciated that the technician found the rodent damage to filters so I could replace them before any damage had occurred. Thanks again.
William .
5 out of 5
4/23/2020
Great service!
Andrew L.
1 out of 5
4/23/2020
The lady that checked had good service, but an oil change shouldn’t take 2 hours!
Susan H.
1 out of 5
4/23/2020
I specifically requested my 10000 mile work up with checking belts, brakes etc. According to my paperwork this was NOT done. I need to speak with the Service Manager ASAP. With all the Stay at Home rules, it makes it quite difficult to get back to Bremerton.
Courtney L.
5 out of 5
4/23/2020
Colin is great to work with! Very informative and friendly, it’s great to know I can call him with any concerns and feel well taken care of
Daniel S.
5 out of 5
4/23/2020
Alexis provided superb customer service.
Sarana E.
4 out of 5
4/23/2020
Nice people...im in healthcare...i got a free oilchange...i was very thankful cause life is stressful right now at work...this gave me a reward for doing a job under the Covid19 stressors...thank you... p9
John G.
5 out of 5
4/22/2020
Brenda was very friendly and welcoming.

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