West Hills Ford Auto Repair Service

Excellent, professional customer care. Thank you!

As allwsys

Chelsea was awesome and helpful, thank you!

Thank you for the assistance!

timely

I was happy to get an appointment right away and the ability to speak to the tech was very helpful. Ms. Dunn was very professional.

Brenda was great. Very informative and keep me updated throughout my time is service.

Brenda is always thorough!

Came in because last time I was in to have a new key fob programmed and got home the old one no longer worked. Called to make a new appointment. Super nice scheduler. Arrived and explained circumstances. Was told no problem, we will call you when it’s done. Arrived about 5 hours later. Was told by super friendly customer service lady that she was sorry she had not called, but they were unable to fix the old key fob & that technician would explain. Technician arrived with car and stated the the fob was programmed correctly, but it did not work because the battery was probably dead and it was old. He further stated that he believed that someone must of super glued it shut at some point because he could not open the fob to check batteries. He stated I needed to purchase a new one. I walked out to my car pushed the tab on the bottom of the fob and it opened without problem and batteries literally fell out. I was not happy. I drove to store bought new batteries and it now it works fine. Long story, felt like a complete waste of time. Also felt like somebody may have been too lazy to actually investigate properly. Can’t complain about how friendly the entire staff was. I don’t normally fill these out, but thought it was worth it. Thank you

Christoph did an excellent job. Fixed all of the squawks what a good guy. Easy to get along with. Explained everything. Looking forward to the next oil change.????

Alexis was friendly and extremely efficient.

Courteous, prompt, has a sense of humor

Great customer service.

Brenda Dunn is a pro. Always a pleasure doing business. Thanks

Got us in and out quickly. We are very happy.

Excellent communication skills, diligent, great listener... knew what I needed. Made sure I got my service completed... was very respectful....

Excellent service

Alexis was fine Having to pay $30 per day for a rental while parts are in back order for up to 17 days is unacceptable.

You guys were very helpful & friendly.

Christoph Waggoner was awesome. He was expecting my arrival and took care of my scheduled and unexpected needs without hesitation. Got us in and out in no time. Christoph Waggoner is our new favorite West Hills Ford Favorite Advisor.